Publikationen - PRAXLABS

Hier finden Sie eine Übersicht unserer wissenschaftlichen Veröffentlichungen, die im Kontext der PRAXLABS entstanden sind.

2018

Challenges and lessons learned by applying living labs in gender and \IT\ contexts

Ahmadi Michael, Weibert Anne, Ogonowski Corinna, Aal Konstantin, Gäckle Kristian, Marsden Nicola, Wulf Volker
Proceedings of the 4th Conference on Gender & \IT\ – \GenderIT\ \\${\textbackslash}textbackslashbackslash\$textquotesingle\18: 2018 . doi:10.1145/3196839.3196878
[BibTeX] [Download PDF]

@inproceedings{ahmadi_challenges_2018,
title = {Challenges and lessons learned by applying living labs in gender and \{{IT}\} contexts},
url = {https://doi.org/10.1145/3196839.3196878},
doi = {10.1145/3196839.3196878},
booktitle = {Proceedings of the 4th {Conference} on {Gender} \& \{{IT}\} - \{{GenderIT}\} \{\${\textbackslash}textbackslashbackslash\$textquotesingle\}18},
publisher = {\{ACM\} Press},
author = {Ahmadi, Michael and Weibert, Anne and Ogonowski, Corinna and Aal, Konstantin and Gäckle, Kristian and Marsden, Nicola and Wulf, Volker},
year = {2018},
keywords = {PRAXLABS},
}

PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home

Ogonowski Corinna, Jakobi Timo, Müller Claudia, Hess Jan
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 319–360.
[BibTeX] [Download PDF]

@incollection{ogonowski_praxlabs_2018,
title = {{PRAXLABS}: {A} sustainable framework for user-centered {ICT} development: {Cultivating} research experiences from {Living} {Labs} in the home},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-10-Ogonowski-Praxlabs-approach-finished.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {PRAXLABS, italg},
pages = {319--360},
}

Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts

Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar
Oxford university press2018.
[BibTeX]

@book{wulf_socio-informatics_2018,
title = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
isbn = {978-0-19-873324-9},
publisher = {Oxford University Press},
author = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
}

Making Use: Understanding, Studying, and Supporting Appropriation

Pipek Volkmar, Stevens Gunnar
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 139–176.
[BibTeX] [Download PDF]

@incollection{pipek_making_2018,
title = {Making {Use}: {Understanding}, {Studying}, and {Supporting} {Appropriation}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-4-Making-Use1.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Pipek, Volkmar and Stevens, Gunnar},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {139--176},
}

Grounded Design: A Research Paradigm in Practice-based Computing

Wulf Volker, Stevens Gunnar, Rohde Markus, Korn Matthias
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 23–46.
[BibTeX] [Download PDF]

@incollection{wulf_grounded_2018,
title = {Grounded {Design}: {A} {Research} {Paradigm} in {Practice}-based {Computing}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-1-Wulf-et-al-Grounded-Design-edited-DR2.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Wulf, Volker and Stevens, Gunnar and Rohde, Markus and Korn, Matthias},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {23--46},
}

Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander

Müller Claudia, Wan Lin
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 363–390.
[BibTeX] [Download PDF]

@incollection{muller_information_2018,
title = {Information and {Communication} {Technology} {Design} in a {Complex} {Moral} {Universe}: {Ethnography}-{Based} {Development} of a {GPS} {Monitoring} {System} for {Persons} {Who} {Wander}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-11-Muller-and-Wan-ICT-Design-in-a-Complex-Moral-Universe.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Müller, Claudia and Wan, Lin},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {PRAXLABS, italg},
pages = {363--390},
}

Towards Transferability in Grounded Design: Comparing two Design Case Studies in Firefighting

Wulf Volker, Betz Matthias
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 459–488.
[BibTeX] [Download PDF]

@incollection{wulf_towards_2018,
title = {Towards {Transferability} in {Grounded} {Design}: {Comparing} two {Design} {Case} {Studies} in {Firefighting}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-15-Betz-practice-based-computing.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Wulf, Volker and Betz, Matthias},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {PRAXLABS},
pages = {459--488},
}

Research into Design Research Practices: Supporting an Agenda towards Self-Reflectivity and Transferability

Randall Dave, Dachtera Juri, Dyrks Tobias, Nett Bernhard, Pipek Volkmar, Ramirez Leonardo, Stevens Gunnar, Wagner Ina, Wulf Volker
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 491–540.
[BibTeX] [Download PDF]

@incollection{randall_research_2018,
title = {Research into {Design} {Research} {Practices}: {Supporting} an {Agenda} towards {Self}-{Reflectivity} and {Transferability}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Section-4-Meta-Analysis.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Randall, Dave and Dachtera, Juri and Dyrks, Tobias and Nett, Bernhard and Pipek, Volkmar and Ramirez, Leonardo and Stevens, Gunnar and Wagner, Ina and Wulf, Volker},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {491--540},
}

Investigation and Design

Randall David
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 221–242.
[BibTeX] [Download PDF]

@incollection{randall_investigation_2018,
title = {Investigation and {Design}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-6-Randall-Investigation-and-design-finished.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Randall, David},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {PRAXLABS},
pages = {221--242},
}

Socio-Informatics: Intertwining Analytical and Design-Oriented Research into Social Practices

Wulf Volker, Pipek Volkmar, Randall David
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 541–550.
[BibTeX] [Download PDF]

@incollection{wulf_socio-informatics_2018-1,
title = {Socio-{Informatics}: {Intertwining} {Analytical} and {Design}-{Oriented} {Research} into {Social} {Practices}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Epilogue.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Wulf, Volker and Pipek, Volkmar and Randall, David},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {541--550},
}

Come_net: Connecting Computer Clubs with a Community Platform

Aal Konstantin, Weibert Anne, Schubert Kai, Sprenger Mary-Ann, Von Rekowski Thomas
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 391–420.
[BibTeX] [Download PDF]

@incollection{aal_come_net_2018,
title = {come\_NET: {Connecting} {Computer} {Clubs} with a {Community} {Platform}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-12-Weibert-comeNET.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Aal, Konstantin and Weibert, Anne and Schubert, Kai and Sprenger, Mary-Ann and Von Rekowski, Thomas},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {PRAXLABS, yallah},
pages = {391--420},
}

Integrated Organization and Technology Development (OTD): A critical evaluation

Wulf Volker, Rohde Markus
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 279–302.
[BibTeX] [Download PDF]

@incollection{wulf_integrated_2018,
title = {Integrated {Organization} and {Technology} {Development} ({OTD}): {A} critical evaluation},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-8-Rohde-and-Wulf-OTD-finished.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Wulf, Volker and Rohde, Markus},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {PRAXLABS},
pages = {279--302},
}

Enabling Users of Enterprise Systems to Mash Up Resources and Develop Widgets

Pipek Volkmar, Spahn Michael, Dax Julian, Yetim Fahri
In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford university press, 2018, 421–444.
[BibTeX] [Download PDF]

@incollection{pipek_enabling_2018,
title = {Enabling {Users} of {Enterprise} {Systems} to {Mash} {Up} {Resources} and {Develop} {Widgets}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-13-Spahn_Dax_Chapterfinished.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Pipek, Volkmar and Spahn, Michael and Dax, Julian and Yetim, Fahri},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS},
pages = {421--444},
}

2017

What happened in my home?: An End-User Development Approach for Smart Home Data Visualization

Castelli Nico, Ogonowski Corinna, Jakobi Timo, Stein Martin, Stevens Gunnar, Wulf Volker
Proceedings of the Conference on Human Factors in Computing Systems (CHI): 2017 .
[BibTeX] [Abstract]

Smart home systems change the way we experience the home. While there are established research fields within HCI for visualizing specific use cases of a smart home, studies targeting user demands on visualizations spanning across multiple use cases are rare. Especially, individual data-related demands pose a challenge for usable visualizations. To investigate potentials of an end-user development (EUD) approach for flexibly supporting such demands, we developed a smart home system featuring both pre-defined visualizations and a visualization creation tool. To evaluate our concept, we installed our prototype in 12 households as part of a Living Lab study. Results are based on three interview studies, a design workshop and system log data. We identified eight overarching interests in home data and show how participants used pre-defined visualizations to get an overview and the creation tool to not only address specific use cases but also to answer questions by creating temporary visualizations.

@inproceedings{castelli_what_2017,
title = {What happened in my home?: {An} {End}-{User} {Development} {Approach} for {Smart} {Home} {Data} {Visualization}},
abstract = {Smart home systems change the way we experience the home. While there are established research fields within HCI for visualizing specific use cases of a smart home, studies targeting user demands on visualizations spanning across multiple use cases are rare. Especially, individual data-related demands pose a challenge for usable visualizations. To investigate potentials of an end-user development (EUD) approach for flexibly supporting such demands, we developed a smart home system featuring both pre-defined visualizations and a visualization creation tool. To evaluate our concept, we installed our prototype in 12 households as part of a Living Lab study. Results are based on three interview studies, a design workshop and system log data. We identified eight overarching interests in home data and show how participants used pre-defined visualizations to get an overview and the creation tool to not only address specific use cases but also to answer questions by creating temporary visualizations.},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
author = {Castelli, Nico and Ogonowski, Corinna and Jakobi, Timo and Stein, Martin and Stevens, Gunnar and Wulf, Volker},
year = {2017},
keywords = {a-paper, PRAXLABS, SMARTLIVE},
}

The Role of Technological Infrastructure in Nomadic Practices of a Social Activist Community

de Carvalho Aparecido Fabiano Pinatti, Saeed Saqib, Reuter Christian, Wulf Volker, Pinatti de Carvalho Aparecido Fabiano, Saeed Saqib, Reuter Christian, Wulf Volker
Proceedings of the ECSCW-Workshop on Nomadic Culture Beyond Work Practices, International Reports on Socio-Informatics (IRSI): 2017 Sheffield, UK. .
[BibTeX] [Download PDF]

@inproceedings{de_carvalho_role_2017,
address = {Sheffield, UK},
title = {The {Role} of {Technological} {Infrastructure} in {Nomadic} {Practices} of a {Social} {Activist} {Community}},
volume = {14},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2017Vol14Iss3/6_decarvalho-et-al_v14_n3.pdf},
booktitle = {Proceedings of the {ECSCW}-{Workshop} on {Nomadic} {Culture} {Beyond} {Work} {Practices}, {International} {Reports} on {Socio}-{Informatics} ({IRSI})},
author = {de Carvalho, Aparecido Fabiano Pinatti and Saeed, Saqib and Reuter, Christian and Wulf, Volker and Pinatti de Carvalho, Aparecido Fabiano and Saeed, Saqib and Reuter, Christian and Wulf, Volker},
year = {2017},
keywords = {CSCW, HCI, PRAXLABS, Frieden, Infrastruktur},
pages = {41--47},
}

Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays

Ludwig Thomas, Kotthaus Christoph, Reuter Christian, van Dongen Sören, Pipek Volkmar, Dongen Sören Van, Pipek Volkmar
International journal on human-computer studies (ijhcs) 2017;102(C):103–121. doi:10.1016/j.ijhcs.2016.09.008
[BibTeX] [Abstract] [Download PDF]

Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share‘, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.

@article{ludwig_situated_2017,
title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays},
volume = {102},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197},
doi = {10.1016/j.ijhcs.2016.09.008},
abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
number = {C},
journal = {International Journal on Human-Computer Studies (IJHCS)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar},
year = {2017},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers},
pages = {103--121},
}

The Catch(es) with Smart Home – Experiences of a Living Lab Field Study

Jakobi Timo, Ogonowski Corinna, Castelli Nico, Stevens Gunnar, Wulf Volker
Proceedings of the Conference on Human Factors in Computing Systems (CHI): 2017 .
[BibTeX]

@inproceedings{jakobi_catches_2017,
title = {The {Catch}(es) with {Smart} {Home} – {Experiences} of a {Living} {Lab} {Field} {Study}},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
author = {Jakobi, Timo and Ogonowski, Corinna and Castelli, Nico and Stevens, Gunnar and Wulf, Volker},
year = {2017},
keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, UUIS},
}

Shop und Play-Erlebnis im Smart Home: Mit Technik weg von der Technik

Ogonowski Corinna, Hennes Philippe, Läkamp Jens, Seiffert Maximilian
Mittelstand-digital wissenschaft trifft praxis 2017(6):63–71.
[BibTeX] [Abstract] [Download PDF]

Die Überlegung ein Smart Home-System in Neu- oder Bestandbauten zu integrieren wird heute in immer mehr Haushalten diskutiert. Bestehende Systemlösungen sind derzeit aber nur limitiert am Bedarf der Nutzer orientiert, immer noch technisch komplex und überwiegend manuell in Betrieb zu nehmen. Im Rahmen einer Living Lab-Studie haben wir uns dieser Problemstellung mittels einer qualitativen Daten-erhebung in 14 Testhaushalten genähert. Wir haben zunächst Bedürfnisse und gegenwärtige Probleme mit aktuellen Systemlösungen am Markt analysiert und darauf aufbauend nutzerzentriert ein Konzept für die bedarfsgerechte Auswahl-, Regeldefinition und Inbetriebnahme eines Smart Home-Systems entwickelt. Dabei soll die technische Auswahl und Konfiguration des Smart Home-Systems in den der Installation vorgelagerten Einkaufs- und Logistik-Prozess übertragen werden und den Nutzer von der technischen Inbetriebnahme befreien, um so das Erlebnis und den Mehrwert eines smarten Zuhauses zu steigern.

@article{ogonowski_shop_2017,
title = {Shop und {Play}-{Erlebnis} im {Smart} {Home}: {Mit} {Technik} weg von der {Technik}},
url = {http://smartlive.wineme.fb5.uni-siegen.de/wp-uploads/2017/02/Ogonowski_ShopundPlay.pdf},
abstract = {Die Überlegung ein Smart Home-System in Neu- oder Bestandbauten zu integrieren wird heute in immer mehr Haushalten diskutiert. Bestehende Systemlösungen sind derzeit aber nur limitiert am Bedarf der Nutzer orientiert, immer noch technisch komplex und überwiegend manuell in Betrieb zu nehmen. Im Rahmen einer Living Lab-Studie haben wir uns dieser Problemstellung mittels einer qualitativen Daten-erhebung in 14 Testhaushalten genähert. Wir haben zunächst Bedürfnisse und gegenwärtige Probleme mit aktuellen Systemlösungen am Markt analysiert und darauf aufbauend nutzerzentriert ein Konzept für die bedarfsgerechte Auswahl-, Regeldefinition und Inbetriebnahme eines Smart Home-Systems entwickelt. Dabei soll die technische Auswahl und Konfiguration des Smart Home-Systems in den der Installation vorgelagerten Einkaufs- und Logistik-Prozess übertragen werden und den Nutzer von der technischen Inbetriebnahme befreien, um so das Erlebnis und den Mehrwert eines smarten Zuhauses zu steigern.},
number = {6},
journal = {Mittelstand-Digital WISSENSCHAFT TRIFFT PRAXIS},
author = {Ogonowski, Corinna and Hennes, Philippe and Läkamp, Jens and Seiffert, Maximilian},
year = {2017},
keywords = {PRAXLABS, SMARTLIVE},
pages = {63--71},
}

Technology Probes als Mittel zur Unterstützung der Technik-Aneignung

Müller Claudia, Schorch Marén, Struzek David, Neumann Marleen
Mensch und Computer 2017 – Workshopband: 2017 Regensburg. .
[BibTeX] [Download PDF]

@inproceedings{muller_technology_2017,
address = {Regensburg},
title = {Technology {Probes} als {Mittel} zur {Unterstützung} der {Technik}-{Aneignung}},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Technology-Probes-als-Mittel-zur-Unterstützung-der-Technik-Aneignung.pdf},
booktitle = {Mensch und {Computer} 2017 - {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Müller, Claudia and Schorch, Marén and Struzek, David and Neumann, Marleen},
editor = {Burghardt, Manuel and Wimmer, Raphael and Wolff, Christian and Womser-Hacker, Christa},
year = {2017},
keywords = {PRAXLABS, italg},
pages = {87--93},
}

Auswirkung vollautomatisierter PKWs auf die Verkehrsmittelwahl

Woedl Sebastian, Pakusch Christina, Bossauer Paul, Stevens Gunnar
Internationales verkehrswesen 2017(3):68–72.
[BibTeX]

@article{woedl_auswirkung_2017,
title = {Auswirkung vollautomatisierter {PKWs} auf die {Verkehrsmittelwahl}},
number = {3},
journal = {Internationales Verkehrswesen},
author = {Woedl, Sebastian and Pakusch, Christina and Bossauer, Paul and Stevens, Gunnar},
year = {2017},
keywords = {PRAXLABS},
pages = {68--72},
}

Special Issue on Human-Computer Interaction and Social Media in Critical Systems

Reuter Christian
Journal of contingencies and crisis management (jccm) 2017;accepted.
[BibTeX]

@article{reuter_special_2017-1,
title = {Special {Issue} on {Human}-{Computer} {Interaction} and {Social} {Media} in {Critical} {Systems}},
volume = {accepted},
journal = {Journal of Contingencies and Crisis Management (JCCM)},
author = {Reuter, Christian},
year = {2017},
keywords = {PRAXLABS},
}

2016

Arbeiten im Mittelstand 4.0 – KMU im Spannungsfeld des digitalen Wandels

Ludwig Thomas, Kotthaus Christoph, Stein Martin, Durt Hartwig, Kurz Constanze, Wenz Julian, Doublet Thorsten, Becker Maximilian, Pipek Volkmar, Wulf Volker
Hmd praxis der wirtschaftsinformatik 2016;53(1):71–86. doi:10.1365/s40702-015-0200-y
[BibTeX] [Abstract] [Download PDF]

Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung

@article{ludwig_arbeiten_2016,
title = {Arbeiten im {Mittelstand} 4.0 – {KMU} im {Spannungsfeld} des digitalen {Wandels}},
volume = {53},
issn = {1436-3011},
url = {https://wm.baden-wuerttemberg.de/fileadmin/redaktion/m-wm/intern/Dateien_Downloads/Arbeit/Arbeitsmarktpolitik_Arbeitsschutz/B2_Ludwig_2016-Arbeitswelt-Ludwig_-_Kopie.pdf http://link.springer.com/10.1365/s40702-015-0200-y http://wineme.uni-siegen.de/paper/},
doi = {10.1365/s40702-015-0200-y},
abstract = {Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
month = feb,
year = {2016},
keywords = {CSCW, PRAXLABS},
pages = {71--86},
}

Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

Reuter Christian, Ludwig Thomas, Kotthaus Christoph, Kaufhold Marc-André, von Radziewski Elmar, Pipek Volkmar
I-com: journal of interactive media 2016;15(3):249–264. doi:10.1515/icom-2016-0036
[BibTeX] [Abstract] [Download PDF]

A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.

@article{reuter_big_2016,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_BigDatainCrisisDatasets_ICOM.pdf},
doi = {10.1515/icom-2016-0036},
abstract = {A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS},
pages = {249--264},
}

User Integration in Agile Software Development Processes: Practices and Challenges in Small and Medium Sized Enterprises

Stickel Oliver, Ogonowski Corinna, Jakobi Timo, Gunnar Stevens, Pipek Volkmar, Wulf Volker, Stevens Gunnar, Pipek Volkmar, Wulf Volker, Gunnar Stevens, Pipek Volkmar, Wulf Volker
In: Cockton Gilbert, Gregory Peggy, Lárusdóttir Marta, Cajander Asa: Integrating User-Centred Design in Agile Development. Springer international publishing ag switzerland, 2016, 49–76. doi:10.1007/978-3-319-32165-3_1
[BibTeX] [Download PDF]

@incollection{stickel_user_2016,
title = {User {Integration} in {Agile} {Software} {Development} {Processes}: {Practices} and {Challenges} in {Small} and {Medium} {Sized} {Enterprises}},
isbn = {978-3-319-32163-9},
url = {http://link.springer.com/10.1007/978-3-319-32165-3_1 http://link.springer.com/10.1007/978-3-319-32165-3%7B_%7D1},
booktitle = {Integrating {User}-{Centred} {Design} in {Agile} {Development}},
publisher = {Springer International Publishing AG Switzerland},
author = {Stickel, Oliver and Ogonowski, Corinna and Jakobi, Timo and Gunnar, Stevens and Pipek, Volkmar and Wulf, Volker and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker and Gunnar, Stevens and Pipek, Volkmar and Wulf, Volker},
editor = {Cockton, Gilbert and Gregory, Peggy and Lárusdóttir, Marta and Cajander, Asa},
year = {2016},
doi = {10.1007/978-3-319-32165-3_1},
keywords = {CSCW, PRAXLABS, SMARTLIVE, CUBES},
pages = {49--76},
}

Toward a Typology of Participation in Crowdwork

Hansson Karin, Muller Michael, Aitamurto Tanja, Light Ann, Mazarakis Athanasios, Gupta Neha, Ludwig Thomas
Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion: 2016 New York, NY, USA. . doi:10.1145/2818052.2855510
[BibTeX] [Download PDF]

@inproceedings{hansson_toward_2016,
address = {New York, NY, USA},
series = {{CSCW} '16 {Companion}},
title = {Toward a {Typology} of {Participation} in {Crowdwork}},
isbn = {978-1-4503-3950-6},
url = {http://www.tholud.de/wp-content/uploads/2016/05/2016-HanssonEtAl-Toward-a-Typology-CSCW.pdf http://doi.acm.org/10.1145/2818052.2855510},
doi = {10.1145/2818052.2855510},
booktitle = {Proceedings of the 19th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} and {Social} {Computing} {Companion}},
publisher = {ACM},
author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Light, Ann and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas},
year = {2016},
keywords = {CSCW, PRAXLABS, KOKOS, citizen science, crowd dynamics, crowdfunding, Crowdsourcing, crowdwork, e-participation, peer-production},
pages = {515--521},
}

From a Driver-centric towards a Service-centric lens on Self-Driving Cars

Stevens Gunnar, Meurer Johanna, Pakusch Christina, Bossauer Paul
CHI 2016 Workshop: HCI and Autonomous Vehicles: Contextual Experience Informs Design. San José, USA: 2016 .
[BibTeX]

@inproceedings{stevens_driver-centric_2016,
title = {From a {Driver}-centric towards a {Service}-centric lens on {Self}-{Driving} {Cars}},
booktitle = {{CHI} 2016 {Workshop}: {HCI} and {Autonomous} {Vehicles}: {Contextual} {Experience} {Informs} {Design}. {San} {José}, {USA}},
author = {Stevens, Gunnar and Meurer, Johanna and Pakusch, Christina and Bossauer, Paul},
year = {2016},
keywords = {a-paper, PRAXLABS},
}

Nachhaltiges Innovationsmanagement in KMU : Eine empirische Untersuchung zu Living Labs as a Service

Meurer Johanna, Ogonowski Corinna, Stevens Gunnar, Wulf Volker
Multikonferenz Wirtschaftsinformatik (MKWI): 2016 .
[BibTeX] [Download PDF]

@inproceedings{meurer_nachhaltiges_2016,
title = {Nachhaltiges {Innovationsmanagement} in {KMU} : {Eine} empirische {Untersuchung} zu {Living} {Labs} as a {Service}},
url = {http://www.mittelstand-digital.de/MD/Redaktion/DE/PDF/nachhaltiges-innovaionsmarketing,property=pdf,bereich=md,sprache=de,rwb=true.pdf},
booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
author = {Meurer, Johanna and Ogonowski, Corinna and Stevens, Gunnar and Wulf, Volker},
year = {2016},
keywords = {PRAXLABS, SMARTLIVE, DBL},
pages = {917--928},
}

Situated and Ubiquitous Crowdsourcing with Volunteers During Disasters

Ludwig Thomas, Kotthaus Christoph, Pipek Volkmar
Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct: 2016 New York, NY, USA. . doi:10.1145/2968219.2968585
[BibTeX]

@inproceedings{ludwig_situated_2016,
address = {New York, NY, USA},
series = {{UbiComp} '16},
title = {Situated and {Ubiquitous} {Crowdsourcing} with {Volunteers} {During} {Disasters}},
isbn = {978-1-4503-4462-3},
doi = {10.1145/2968219.2968585},
booktitle = {Proceedings of the 2016 {ACM} {International} {Joint} {Conference} on {Pervasive} and {Ubiquitous} {Computing}: {Adjunct}},
publisher = {ACM},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2016},
keywords = {crisis management, CSCW, PRAXLABS, KOKOS, situated crowdsourcing, ubiquitous crowdsourcing, volunteers},
pages = {1441--1447},
}

Das Zuhause smart machen – Erfahrungen aus Nutzersicht

Jakobi Timo, Ogonowski Corinna, Castelli Nico, Stevens Gunnar, Wulf Volker
Mensch & Computer: Tagungsband: 2016 .
[BibTeX] [Download PDF]

@inproceedings{jakobi_zuhause_2016,
title = {Das {Zuhause} smart machen – {Erfahrungen} aus {Nutzersicht}},
url = {https://www.researchgate.net/profile/Corinna_Ogonowski/publication/307935722_Das_Zuhause_smart_machen_Erfahrungen_aus_Nutzersicht/links/57d2933508ae5f03b48caac4.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {accepted},
author = {Jakobi, Timo and Ogonowski, Corinna and Castelli, Nico and Stevens, Gunnar and Wulf, Volker},
year = {2016},
keywords = {PRAXLABS, SMARTLIVE, DBL, Smart Live},
pages = {1--10},
}

Living Lab as a Service: Individuelle Dienstleistungen zur nutzerzentrierten Innovationsentwicklung im Smart Home

Ogonowski Corinna, Förmer Dirk, Gussmann Svenja, Hennes Philippe, Hackbarth Kai, Jakobi Timo, Kersten Konstantin, Läkamp Jens, Mengi Anil, Pursche Fabian
Wissenschaft trifft praxis 2016:27.
[BibTeX]

@article{ogonowski_living_2016,
title = {Living {Lab} as a {Service}: {Individuelle} {Dienstleistungen} zur nutzerzentrierten {Innovationsentwicklung} im {Smart} {Home}},
journal = {WISSENSCHAFT TRIFFT PRAXIS},
author = {Ogonowski, Corinna and Förmer, Dirk and Gussmann, Svenja and Hennes, Philippe and Hackbarth, Kai and Jakobi, Timo and Kersten, Konstantin and Läkamp, Jens and Mengi, Anil and Pursche, Fabian},
year = {2016},
keywords = {PRAXLABS, SMARTLIVE, DBL},
pages = {27},
}

Persuasive System Design Analysis of Mobile Warning Apps for Citizens.

Kotthaus Christoph, Ludwig Thomas, Pipek Volkmar
Adjunct Proceedings of the 11th International Conference on Persuasive Technology, (Persuasive ’16): 2016 Salzburg. .
[BibTeX] [Download PDF]

@inproceedings{kotthaus_persuasive_2016,
address = {Salzburg},
title = {Persuasive {System} {Design} {Analysis} of {Mobile} {Warning} {Apps} for {Citizens}.},
url = {https://static1.squarespace.com/static/537a1f91e4b0ccfe943c6bc6/t/56fbb7b940261dc6fac3fb91/1459337146812/7_Kotthaus_Ludwig_Pipek.pdf},
booktitle = {Adjunct {Proceedings} of the 11th {International} {Conference} on {Persuasive} {Technology}, ({Persuasive} '16)},
author = {Kotthaus, Christoph and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS},
}

Designing Mobility Eco-Feedback for Elderly Users

Meurer Johanna, Lawo Dennis, Janssen Lukas, Wulf Volker
Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems: 2016 New York, NY, USA. . doi:10.1145/2851581.2851599
[BibTeX] [Download PDF]

@inproceedings{meurer_designing_2016,
address = {New York, NY, USA},
series = {{CHI} {EA} '16},
title = {Designing {Mobility} {Eco}-{Feedback} for {Elderly} {Users}},
isbn = {978-1-4503-4082-3},
url = {http://doi.acm.org/10.1145/2851581.2851599},
doi = {10.1145/2851581.2851599},
booktitle = {Proceedings of the 2016 {CHI} {Conference} {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM},
author = {Meurer, Johanna and Lawo, Dennis and Janssen, Lukas and Wulf, Volker},
year = {2016},
keywords = {a-paper, behavior change, eco-feedback, elderly adults, mobility, persuasive sustainability, PRAXLABS},
pages = {921--926},
}

Wissenschaft trifft Praxis: Neue Formen des Home Experience Design

Mittelstand-digital2016.
[BibTeX] [Abstract]

Schon seit längerem wird der Smart Home-Technologie eine große Zukunft prognostiziert. Smart Home-Anwendungen versprechen mehr Sicherheit, größere Bequemlichkeit, leicht zugänglichen Komfort und gesteigerte Unterhaltung im häuslichen Umfeld. Darüber hinaus kann die Hausautomation dabei helfen,Energie einzusparen. Auch der demografische Wandel in unserer Gesellschaft, verbunden mit dem Wunsch, im Alter möglichst lange selbstbestimmt in der eigenen Wohnung leben zu können, erzeugt hohe Erwartungen an den vermehrten Einsatz von intelligent-vernetzten Geräten im Haus. Ein Erfolg von Smart Home-Anwendungen auf dem Massenmarkt eröffnet zugleich neue und erweiterte Geschäftsfelder für Hersteller, Elektroinstallateure und viele einschlägige Dienstleister. Insbesondere Handwerksbetriebe und mittelständische Hersteller sind prädestiniert dafür, diesen Zukunftsmarkt zu bedienen.

@book{noauthor_wissenschaft_2016,
title = {Wissenschaft trifft {Praxis}: {Neue} {Formen} des {Home} {Experience} {Design}},
abstract = {Schon seit längerem wird der Smart Home-Technologie eine große Zukunft prognostiziert. Smart Home-Anwendungen versprechen mehr Sicherheit, größere Bequemlichkeit, leicht zugänglichen Komfort und gesteigerte Unterhaltung im häuslichen Umfeld. Darüber hinaus kann die Hausautomation dabei helfen,Energie einzusparen. Auch der demografische Wandel in unserer Gesellschaft, verbunden mit dem Wunsch, im Alter möglichst lange selbstbestimmt in der eigenen Wohnung leben zu können, erzeugt hohe Erwartungen an den vermehrten Einsatz von intelligent-vernetzten Geräten im Haus. Ein Erfolg von Smart Home-Anwendungen auf dem Massenmarkt eröffnet zugleich neue und erweiterte Geschäftsfelder für Hersteller, Elektroinstallateure und viele einschlägige Dienstleister. Insbesondere Handwerksbetriebe und mittelständische Hersteller sind prädestiniert dafür, diesen Zukunftsmarkt zu bedienen.},
number = {4},
publisher = {Mittelstand-Digital},
year = {2016},
keywords = {PRAXLABS},
}

Exploring user experience and technology acceptance for a fall prevention system: results from a randomized clinical trial and a living lab,

Vaziri Daryoush, Aal Konstantin, Ogonowski Corinna, von Rekowski Thomas, Kroll Michael, Marston Hannah, Poveda Rakel, Gschwind Yves, Delbaere Kim, Wieching Rainer, Wulf Volker
European review of aging and physical activity 2016;13(6):1–9.
[BibTeX]

@article{vaziri_exploring_2016-1,
title = {Exploring user experience and technology acceptance for a fall prevention system: results from a randomized clinical trial and a living lab,},
volume = {13},
number = {6},
journal = {European Review of Aging and Physical Activity},
author = {Vaziri, Daryoush and Aal, Konstantin and Ogonowski, Corinna and von Rekowski, Thomas and Kroll, Michael and Marston, Hannah and Poveda, Rakel and Gschwind, Yves and Delbaere, Kim and Wieching, Rainer and Wulf, Volker},
year = {2016},
keywords = {PRAXLABS, iStoppFalls},
pages = {1--9},
}

Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

@article{reuter_big_2016-1,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
doi = {https://doi.org/10.1515/icom-2016-0036,},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS, EmerGent, SMO, KOKOS},
pages = {249--264},
}

2015

At Home with Users: A Comparative View of Living Labs

Ley Benedikt, Ogonowski Corinna, Mu Mu, Hess Jan, Race Nicholas JP, Randall David, Rouncefield Mark, Wulf Volker
Interacting with computers 2015;27(1):21–35. doi:10.1093/iwc/iwu025
[BibTeX] [Abstract] [Download PDF]

Living Labs provide a human-centric‘ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users‘ individual characteristics and their role in the community dynamics of Living Labs.

@article{ley_at_2015,
title = {At {Home} with {Users}: {A} {Comparative} {View} of {Living} {Labs}},
volume = {27},
issn = {0953-5438},
url = {http://iwc.oxfordjournals.org/content/early/2014/07/29/iwc.iwu025.abstract http://dx.doi.org/10.1093/iwc/iwu025},
doi = {10.1093/iwc/iwu025},
abstract = {Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.},
number = {1},
journal = {Interacting with Computers},
author = {Ley, Benedikt and Ogonowski, Corinna and Mu, Mu and Hess, Jan and Race, Nicholas J P and Randall, David and Rouncefield, Mark and Wulf, Volker},
month = jul,
year = {2015},
keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, Smart Live, SOCIALMEDIA},
pages = {21--35},
}

Computer-Enabled Project Spaces: Connecting with Palestinian Refugees across Camp Boundaries

Yerousis George, Aal Konstantin, von Rekowski Thomas, Randall David, Rohde Markus, Wulf Volker
Proceedings of the ACM Conference on Human Factors in Computing Systems – CHI ’15: 2015 New York, New York, USA. . doi:10.1145/2702123.2702283
[BibTeX] [Abstract] [Download PDF]

Come_IN computer clubs are an established approach to support inter-cultural and inter-generational learning in German neighborhoods. We explore the adaptation of the come_IN concept to the Palestinian context as a means to bridge the social and economic divide that has plagued West Bank society for a period of more than six decades. Social exclusion, political conflicts and prolonged military occupation have kept the refugee camps in a perpetual state of marginalization. In this paper we report on our work in Al Amari – a Palestinian refugee camp adjacent to the city of Ramallah. We examine how the computer club enables the emergence of social ties among residents of the camp and university students acting as tutors. Even though the ties are small-scale and informal, they have the potential to generate new and wider opportunities for exchange that may eventually support more social integration between the camp’s marginalized population and the wider Palestinian population.

@inproceedings{yerousis_computer-enabled_2015,
address = {New York, New York, USA},
title = {Computer-{Enabled} {Project} {Spaces}: {Connecting} with {Palestinian} {Refugees} across {Camp} {Boundaries}},
volume = {1},
isbn = {978-1-4503-3145-6},
url = {http://dl.acm.org/citation.cfm?id=2702123.2702283 http://dx.doi.org/10.1145/2702123.2702283},
doi = {10.1145/2702123.2702283},
abstract = {Come\_IN computer clubs are an established approach to support inter-cultural and inter-generational learning in German neighborhoods. We explore the adaptation of the come\_IN concept to the Palestinian context as a means to bridge the social and economic divide that has plagued West Bank society for a period of more than six decades. Social exclusion, political conflicts and prolonged military occupation have kept the refugee camps in a perpetual state of marginalization. In this paper we report on our work in Al Amari – a Palestinian refugee camp adjacent to the city of Ramallah. We examine how the computer club enables the emergence of social ties among residents of the camp and university students acting as tutors. Even though the ties are small-scale and informal, they have the potential to generate new and wider opportunities for exchange that may eventually support more social integration between the camp's marginalized population and the wider Palestinian population.},
booktitle = {Proceedings of the {ACM} {Conference} on {Human} {Factors} in {Computing} {Systems} - {CHI} '15},
publisher = {ACM Press},
author = {Yerousis, George and Aal, Konstantin and von Rekowski, Thomas and Randall, David and Rohde, Markus and Wulf, Volker},
month = apr,
year = {2015},
keywords = {PRAXLABS, yallah, A-Paper, computer club, communities, integration, learning, empowerment},
pages = {3749--3758},
}

Towards Efficient Security: Business Continuity Management in Small and Medium Enterprises

Reuter Christian
International journal of information systems for crisis response and management (ijiscram) 2015;7(3):69–79. doi:10.4018/IJISCRAM.2015070105
[BibTeX] [Abstract] [Download PDF]

Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.

@article{reuter_towards_2015,
title = {Towards {Efficient} {Security}: {Business} {Continuity} {Management} in {Small} and {Medium} {Enterprises}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_towardsefficientsecurity-bcminsme.pdf},
doi = {10.4018/IJISCRAM.2015070105},
abstract = {Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian},
year = {2015},
keywords = {CSCW, PRAXLABS, BCM, Infrastruktur, KOKOS, RSF},
pages = {69--79},
}

Kichen, Clubs und Co. – Soziale Netzwerke für den Bevölkerungsschutz

Ludwig Thomas, Winter Stephan
Kurz-Dokumentation 15. Forum Katastrophenvorsorge: 2015 Berlin. .
[BibTeX]

@inproceedings{ludwig_kichen_2015,
address = {Berlin},
title = {Kichen, {Clubs} und {Co}. - {Soziale} {Netzwerke} für den {Bevölkerungsschutz}},
booktitle = {Kurz-{Dokumentation} 15. {Forum} {Katastrophenvorsorge}},
author = {Ludwig, Thomas and Winter, Stephan},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies

Reuter Christian, Schröter Julian
International journal of information systems for crisis response and management (ijiscram) 2015;7(1):22–41.
[BibTeX] [Abstract] [Download PDF]

Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth

@article{reuter_microblogging_2015,
title = {Microblogging during the {European} {Floods} 2013: {What} {Twitter} {May} {Contribute} in {German} {Emergencies}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterschroeter_microbloggingeuropeanfloods_ijiscram.pdf http://www.peasec.de/paper/2015/2015_ReuterSchroeter_MicrobloggingEuropeanFloods_IJISCRAM.pdf},
abstract = {Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth},
number = {1},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Schröter, Julian},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Kooperation},
pages = {22--41},
}

CoTable : Collaborative Social Media Analysis with Multi-Touch Tables

Ludwig Thomas, Reuter Christian, Heukäufer Ralf, Pipek Volkmar
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2015 Kristiansand, Norway. .
[BibTeX] [Abstract] [Download PDF]

To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables

@inproceedings{ludwig_cotable_2015,
address = {Kristiansand, Norway},
title = {{CoTable} : {Collaborative} {Social} {Media} {Analysis} with {Multi}-{Touch} {Tables}},
isbn = {978-82-7117-788-1},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterheukaeuferpipek_cotable_iscram.pdf},
abstract = {To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Ludwig, Thomas and Reuter, Christian and Heukäufer, Ralf and Pipek, Volkmar},
editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda L.},
year = {2015},
keywords = {cscw, CSCW, HCI, PRAXLABS, EmerGent, SMO, social media, Kooperation, collaboration, coverimage, multi-touch tables},
}

Editorial: Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen

Reuter Christian, Mentler Tilo, Geisler Stefan, Herczeg Michael, Ludwig Thomas, Pipek Volkmar, Nestler Simon, Sautter Johannes
Mensch & Computer: Workshopband: 2015 .
[BibTeX] [Abstract] [Download PDF]

Mensch-Maschine-Interaktion in sicherheitskritischen Systemen ist ein für die Informatik und die jeweiligen Anwendungsdomänen in der Bedeutung weiter zunehmendes Thema. Dieser Workshop der GI-Fachgruppe „Mensch-Maschine-Interaktion in sicherheitskritischen Systemen“ innerhalb des Fach-bereichs Mensch-Computer-Interaktion soll aktuelle Entwicklungen und Fragestellungen offenlegen und neue Impulse für das Forschungsgebiet geben.

@inproceedings{reuter_editorial_2015,
title = {Editorial: {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in sicherheitskritischen {Systemen}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_editorial-kritischehci_muc.pdf},
abstract = {Mensch-Maschine-Interaktion in sicherheitskritischen Systemen ist ein für die Informatik und die jeweiligen Anwendungsdomänen in der Bedeutung weiter zunehmendes Thema. Dieser Workshop der GI-Fachgruppe „Mensch-Maschine-Interaktion in sicherheitskritischen Systemen“ innerhalb des Fach-bereichs Mensch-Computer-Interaktion soll aktuelle Entwicklungen und Fragestellungen offenlegen und neue Impulse für das Forschungsgebiet geben.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Verlag},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Schmidt, Albrecht and Weisbecke, Anette and Burmester, Michael},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {3--9},
}

Sociable Technologies for Supporting End-Users in Handling 3D Printers.

Ludwig Thomas, Pipek Volkmar
International Reports on Socio-Informatics, Vol. 12 Iss. 2, Proceedings of the CHI 2015 – Workshop on End User Development in the Internet of Things Era: 2015 .
[BibTeX] [Download PDF]

@inproceedings{ludwig_sociable_2015,
title = {Sociable {Technologies} for {Supporting} {End}-{Users} in {Handling} {3D} {Printers}.},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2015Vol12Iss2/IRSI_Vol12-Iss2_2015_Ludwig_Pipek_Sociable_Technologies_for_Supporting_End-Users_in_Handling_3D_Printer_01.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics}, {Vol}. 12 {Iss}. 2, {Proceedings} of the {CHI} 2015 - {Workshop} on {End} {User} {Development} in the {Internet} of {Things} {Era}},
author = {Ludwig, Thomas and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {33--38},
}

End-User Development in the Internet of Things Era

Tetteroo Daniel, Markopoulos Panos, Valtolina Stefano, Paternò Fabio, Pipek Volkmar, Burnett Margaret
Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Seoul, CHI 2015 Extended Abstracts, Republic of Korea, April 18 – 23, 2015: 2015 . doi:10.1145/2702613.2702643
[BibTeX] [Download PDF]

@inproceedings{tetteroo_end-user_2015,
title = {End-{User} {Development} in the {Internet} of {Things} {Era}},
isbn = {978-1-4503-3146-3},
url = {http://doi.acm.org/10.1145/2702613.2702643},
doi = {10.1145/2702613.2702643},
booktitle = {Proceedings of the 33rd {Annual} {ACM} {Conference} {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}, {Seoul}, {CHI} 2015 {Extended} {Abstracts}, {Republic} of {Korea}, {April} 18 - 23, 2015},
publisher = {ACM},
author = {Tetteroo, Daniel and Markopoulos, Panos and Valtolina, Stefano and Paternò, Fabio and Pipek, Volkmar and Burnett, Margaret},
editor = {Begole, Bo and Kim, Jinwoo and Inkpen, Kori and Woo, Woontack},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {2405--2408},
}

Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies

Ludwig Thomas, Reuter Christian, Pipek Volkmar
Acm transactions on computer-human interaction (tochi) 2015;21(4):Article 17. doi:10.1145/2749461
[BibTeX] [Abstract] [Download PDF]

People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.

@article{ludwig_social_2015,
title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}},
volume = {21},
url = {http://dl.acm.org/citation.cfm?id=2798442.2749461 https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf},
doi = {10.1145/2749461},
abstract = {People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.},
number = {4},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, MdK},
pages = {Article 17},
}

FRAMES – A Framework for Adaptable Mobile Event-Contingent Self-report Studies

Dax Julian, Ludwig Thomas, Meurer Johanna, Pipek Volkmar, Stein Martin, Stevens Gunnar
End-User Development – 5th International Symposium, IS-EUD 2015, Madrid, Spain, May 26-29, 2015. Proceedings: 2015 . doi:10.1007/978-3-319-18425-8_10
[BibTeX] [Download PDF]

@inproceedings{dax_frames_2015,
series = {Lecture {Notes} in {Computer} {Science}},
title = {{FRAMES} - {A} {Framework} for {Adaptable} {Mobile} {Event}-{Contingent} {Self}-report {Studies}},
volume = {9083},
isbn = {978-3-319-18424-1},
url = {http://dx.doi.org/10.1007/978-3-319-18425-8_10 http://link.springer.com/chapter/10.1007/978-3-319-18425-8_10 http://www.tholud.de/wp-content/uploads/2015/07/2015-daxetal-frames-iseud.pdf},
doi = {10.1007/978-3-319-18425-8_10},
booktitle = {End-{User} {Development} - 5th {International} {Symposium}, {IS}-{EUD} 2015, {Madrid}, {Spain}, {May} 26-29, 2015. {Proceedings}},
publisher = {Springer},
author = {Dax, Julian and Ludwig, Thomas and Meurer, Johanna and Pipek, Volkmar and Stein, Martin and Stevens, Gunnar},
editor = {D\${\textbackslash}textbackslashbackslash\$'\${\textbackslash}textbackslashbackslash\$iaz, Paloma and Pipek, Volkmar and Ardito, Carmelo and Jensen, Carlos and Aedo, Ignacio and Boden, Alexander},
year = {2015},
keywords = {CSCW, PRAXLABS, DBL, CUBES},
pages = {141--155},
}

Der Einsatz sozialer Medien in Katastrophenlagen

Reuter Christian
Crisis prevention – fachmagazin für innere sicherheit, bevölkerungsschutz und katastrophenhilfe 2015;5(4):43–44.
[BibTeX] [Download PDF]

@article{reuter_einsatz_2015,
title = {Der {Einsatz} sozialer {Medien} in {Katastrophenlagen}},
volume = {5},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_dereinsatzsozialermedieninkatastrophenlagen_crisisprevention.pdf},
number = {4},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Reuter, Christian},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS},
pages = {43--44},
}

Impact Factors on Social TV Research in Real Elderly Persons‘ Households

Müller Claudia, Schnittert Johanna, Walczuch Magdalena, Alaoui Malek, Lewkowicz Myriam, Wan Lin, Wulf Volker
Proceedings of Mensch und Computer 2015: 2015 Stuttgart. .
[BibTeX]

@inproceedings{muller_impact_2015,
address = {Stuttgart},
title = {Impact {Factors} on {Social} {TV} {Research} in {Real} {Elderly} {Persons}' {Households}},
isbn = {978-3-11-044392-9},
booktitle = {Proceedings of {Mensch} und {Computer} 2015},
publisher = {Oldenbourg Wissenschaftsverlag},
author = {Müller, Claudia and Schnittert, Johanna and Walczuch, Magdalena and Alaoui, Malek and Lewkowicz, Myriam and Wan, Lin and Wulf, Volker},
year = {2015},
keywords = {PRAXLABS, italg},
pages = {213--222},
}

Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies

Wulf Volker, Müller Claudia, Pipek Volkmar, Randall David, Rohde Markus, Stevens Gunnar
In: Wulf Volker, Schmidt Kjeld, Randall David: Designing Socially Embedded Technologies in the Real-World. London: Springer london, 2015, 111–150. doi:10.1007/978-1-4471-6720-4_7
[BibTeX] [Abstract] [Download PDF]

The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people’s lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET’s research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice‘ perspective and a ‘technology‐based practice change‘ perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.

@incollection{wulf_practice-based_2015,
address = {London},
title = {Practice-{Based} {Computing}: {Empirically} {Grounded} {Conceptualizations} {Derived} from {Design} {Case} {Studies}},
isbn = {978-1-4471-6719-8},
url = {http://dx.doi.org/10.1007/978-1-4471-6720-4_7 http://link.springer.com/10.1007/978-1-4471-6720-4_7},
abstract = {The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people's lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET's research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice' perspective and a ‘technology‐based practice change' perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.},
booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
publisher = {Springer London},
author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, David and Rohde, Markus and Stevens, Gunnar},
editor = {Wulf, Volker and Schmidt, Kjeld and Randall, David},
year = {2015},
doi = {10.1007/978-1-4471-6720-4_7},
keywords = {CSCW, PRAXLABS, DBL, italg},
pages = {111--150},
}

Special Issue on Human Computer Interaction in Critical System II: Authorities and Industry

Reuter Christian
International journal of information systems for crisis response and management (ijiscram) 2015;7(3).
[BibTeX] [Download PDF]

@article{reuter_special_2015,
title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {System} {II}: {Authorities} and {Industry}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, KOKOS},
}

Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies

Ludwig Thomas, Reuter Christian, Pipek Volkmar
Acm transactions on computer-human interaction 2015;22(4):17:1–17:27.
[BibTeX] [Download PDF]

@article{ludwig_social_2015-1,
title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}},
volume = {22},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf},
number = {4},
journal = {ACM Transactions on Computer-Human Interaction},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS, A-Paper, EmerGent, MdK},
pages = {17:1--17:27},
}

Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer

Kaufhold Marc-André, Reuter Christian
Proceedings of the International Conference on Wirtschaftsinformatik: 2015 Osnabrück, Germany. .
[BibTeX] [Abstract] [Download PDF]

Das mitteleuropäische Hochwasser 2013 sorgte für große Schäden in weiten Teilen Deutschlands. Währenddessen und in der anschließenden Wiederherstellungsphase koordinierten betroffene und nicht betroffene Bürger ihre Hilfsaktivitäten nicht nur vor Ort, sondern auch in sozialen Medien wie Twitter, Facebook und mit Tools wie Google Maps. Basierend auf einer Vorstudie zu den Aktivitäten in Twitter und Facebook sowie Interviews mit „Digital Volunteers“ (hier: Gründer und Moderatoren von Facebook-Gruppen zum Hochwasser) stellt dieser Beitrag eine als Facebook-App realisierte crossmediale Applikation zur gruppen- und plattformübergreifenden Informationsbeschaffung und -Veröffentlichung vor, die der (Selbst-)Koordination ungebundener Helfer dienen soll. Diese wurde mit 20 Nutzern qualitativ evaluiert und zeigt Implikationen für die technische Unterstützung der Partizipation Freiwilliger in Katastrophenlagen auf.

@inproceedings{kaufhold_konzept_2015,
address = {Osnabrück, Germany},
title = {Konzept und {Evaluation} einer {Facebook}-{Applikation} zur crossmedialen {Selbstorganisation} freiwilliger {Helfer}},
url = {http://www.wi2015.uni-osnabrueck.de/Files/WI2015-D-14-911.pdf},
abstract = {Das mitteleuropäische Hochwasser 2013 sorgte für große Schäden in weiten Teilen Deutschlands. Währenddessen und in der anschließenden Wiederherstellungsphase koordinierten betroffene und nicht betroffene Bürger ihre Hilfsaktivitäten nicht nur vor Ort, sondern auch in sozialen Medien wie Twitter, Facebook und mit Tools wie Google Maps. Basierend auf einer Vorstudie zu den Aktivitäten in Twitter und Facebook sowie Interviews mit „Digital Volunteers“ (hier: Gründer und Moderatoren von Facebook-Gruppen zum Hochwasser) stellt dieser Beitrag eine als Facebook-App realisierte crossmediale Applikation zur gruppen- und plattformübergreifenden Informationsbeschaffung und -Veröffentlichung vor, die der (Selbst-)Koordination ungebundener Helfer dienen soll. Diese wurde mit 20 Nutzern qualitativ evaluiert und zeigt Implikationen für die technische Unterstützung der Partizipation Freiwilliger in Katastrophenlagen auf.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik}},
publisher = {AIS},
author = {Kaufhold, Marc-André and Reuter, Christian},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, Kooperation},
}

Public Displays zur Koordinierung ungebundener Helfer in Schadenslagen

Ludwig Thomas, Kotthaus Christoph, van Dongen Sören
Mensch & Computer: Workshopband: 2015 .
[BibTeX] [Download PDF]

@inproceedings{ludwig_public_2015,
title = {Public {Displays} zur {Koordinierung} ungebundener {Helfer} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/4705/Ludwig_Kotthaus_Dongen_2015.pdf?sequence=1},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {19--27},
}

Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

Reuter Christian, Ludwig Thomas, Friberg Therese, Pratzler-Wanczura Sylvia, Gizikis Alexis
International journal of information systems for crisis response and management (ijiscram) 2015;7(2):36–58. doi:10.4018/IJISCRAM.2015040103
[BibTeX] [Abstract] [Download PDF]

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service’s participation in research on social media as well as current challenges, benefits and future plans.

@article{reuter_social_2015,
title = {Social {Media} and {Emergency} {Services}? {Interview} {Study} on {Current} and {Potential} {Use} in 7 {European} {Countries}},
volume = {7},
issn = {1937-9390},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_socialmediaemergencyservices-interview-study_ijiscram.pdf http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISCRAM.2015040103},
doi = {10.4018/IJISCRAM.2015040103},
abstract = {Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Ludwig, Thomas and Friberg, Therese and Pratzler-Wanczura, Sylvia and Gizikis, Alexis},
month = apr,
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {36--58},
}

CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies

Ludwig Thomas, Reuter Christian, Siebigteroth Tim, Pipek Volkmar
Proceedings of the International Conference on Human Factors in Computing Systems (CHI): 2015 New York, USA. .
[BibTeX] [Abstract] [Download PDF]

Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.

@inproceedings{ludwig_crowdmonitor_2015,
address = {New York, USA},
title = {{CrowdMonitor}: {Mobile} {Crowd} {Sensing} for {Assessing} {Physical} and {Digital} {Activities} of {Citizens} during {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreutersiebigterothpipek_crowdmonitor_chi.pdf},
abstract = {Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.},
booktitle = {Proceedings of the {International} {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ludwig, Thomas and Reuter, Christian and Siebigteroth, Tim and Pipek, Volkmar},
editor = {Begole, Bo and Jinwoo, Kim and Kor, Inkpeni and Woontack, Woo},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, Kooperation},
pages = {4083--4092},
}

Usability für die betriebliche Praxis Skalierung und Einsatz von UUX- Methoden in kleinen und mittleren Unternehmen

Brandenburg Stefan, Burmester Michael, Denzinger Jochen, Döbelt Susen, Schmidt Ralf, Stevens Gunnar
Mensch & Computer: Workshopband: 2015 Stuttgart. .
[BibTeX]

@inproceedings{brandenburg_usability_2015,
address = {Stuttgart},
title = {Usability für die betriebliche {Praxis} {Skalierung} und {Einsatz} von {UUX}- {Methoden} in kleinen und mittleren {Unternehmen}},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Wissenschaftsverlag},
author = {Brandenburg, Stefan and Burmester, Michael and Denzinger, Jochen and Döbelt, Susen and Schmidt, Ralf and Stevens, Gunnar},
editor = {Weisbecker, A and Burmester, M and Schmidt, A},
year = {2015},
keywords = {PRAXLABS},
pages = {679--683},
}

SOMAP: Network Independent Social-Offline-Map-Mashup

Reuter Christian, Ludwig Thomas, Funke Timo, Pipek Volkmar
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2015 Kristiansand, Norway. .
[BibTeX] [Abstract] [Download PDF]

Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.

@inproceedings{reuter_somap_2015,
address = {Kristiansand, Norway},
title = {{SOMAP}: {Network} {Independent} {Social}-{Offline}-{Map}-{Mashup}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigfunkepipek_somap-socialofflinemap_iscram.pdf},
abstract = {Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Ludwig, Thomas and Funke, Timo and Pipek, Volkmar},
editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda Lee},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Infrastruktur, Kooperation},
}

Living Lab As A Service: Das Living Lab als Dienstleistungsbaukasten zur Nutzer-zentrierten Entwicklung und Evaluation innovativer Smart Home Lösungen

Ogonowski Corinna, Jakobi Timo, Stevens Gunnar, Meurer Johanna
Mensch & Computer: Workshopband: 2015 Stuttgart. .
[BibTeX] [Download PDF]

@inproceedings{ogonowski_living_2015,
address = {Stuttgart},
title = {Living {Lab} {As} {A} {Service}: {Das} {Living} {Lab} als {Dienstleistungsbaukasten} zur {Nutzer}-zentrierten {Entwicklung} und {Evaluation} innovativer {Smart} {Home} {Lösungen}},
url = {http://www.degruyter.com/dg/viewbooktoc.chapterlist.resultlinks.fullcontentlink:pdfeventlink/$002fbooks$002f9783110443905$002f9783110443905-094$002f9783110443905-094.pdf?t:ac=product/462127},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Wissensverlag},
author = {Ogonowski, Corinna and Jakobi, Timo and Stevens, Gunnar and Meurer, Johanna},
editor = {Weisbecker, A and Burmester, M and Schmidt, A},
year = {2015},
keywords = {PRAXLABS, SMARTLIVE, DBL, LivingLabEnergy},
pages = {701--711},
}

Bridging Location-based Data with Mobile Practices

Meurer Johanna, Dax Julian, Stein Martin, Ludwig Thomas, Wulf Volker
Mobility 2015 2015:22.
[BibTeX]

@article{meurer_bridging_2015,
title = {Bridging {Location}-based {Data} with {Mobile} {Practices}},
journal = {MOBILITY 2015},
author = {Meurer, Johanna and Dax, Julian and Stein, Martin and Ludwig, Thomas and Wulf, Volker},
year = {2015},
keywords = {PRAXLABS},
pages = {22},
}

Emergente Kollaborationsinfrastrukturen – Technologiegestaltung am Beispiel des inter-organisationalen Krisenmanagements

Reuter Christian
In: Hölldobler Steffen: Ausgezeichnete Informatikdissertationen 2014. GI- Edition-Lecture Notes in Informatics (LNI), D-15. Bonner köllen verlag, 2015, 209–218.
[BibTeX] [Abstract] [Download PDF]

Am Beispiel des Krisenmanagements untersucht die hier vorgestellte Dissertation die Herausforderungen und Möglichkeiten der Technologiegestaltung für emergente, d.h. dynamische und nicht vorhersehbare, Kontexte. Hierfür wird empirisch die kollaborative Arbeit von Polizei, Feuerwehr, Energienetzbetreibern und Bürgern im inter-organisationalen Katastrophenschutz erforscht, um exemplarische Kollaborationspraktiken zu ermitteln, die Limitationen der Arbeitsinfrastruktur aufdecken. Hierauf aufbauend werden neuartige Konzepte und IT-Artefakte gestaltet, implementiert und evaluiert, die emergente Kollaboration ermöglichen sollen. Neben der Erforschung potentieller organisationaler Effekte auf die Fähigkeit mit Emergenz umzugehen, werden methodische Implikationen für die Technologiegestaltung abgeleitet.

@incollection{reuter_emergente_2015,
title = {Emergente {Kollaborationsinfrastrukturen} – {Technologiegestaltung} am {Beispiel} des inter-organisationalen {Krisenmanagements}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_emergentekollaborationstechnologien_gi-dissertationspreis.pdf},
abstract = {Am Beispiel des Krisenmanagements untersucht die hier vorgestellte Dissertation die Herausforderungen und Möglichkeiten der Technologiegestaltung für emergente, d.h. dynamische und nicht vorhersehbare, Kontexte. Hierfür wird empirisch die kollaborative Arbeit von Polizei, Feuerwehr, Energienetzbetreibern und Bürgern im inter-organisationalen Katastrophenschutz erforscht, um exemplarische Kollaborationspraktiken zu ermitteln, die Limitationen der Arbeitsinfrastruktur aufdecken. Hierauf aufbauend werden neuartige Konzepte und IT-Artefakte gestaltet, implementiert und evaluiert, die emergente Kollaboration ermöglichen sollen. Neben der Erforschung potentieller organisationaler Effekte auf die Fähigkeit mit Emergenz umzugehen, werden methodische Implikationen für die Technologiegestaltung abgeleitet.},
booktitle = {Ausgezeichnete {Informatikdissertationen} 2014. {GI}- {Edition}-{Lecture} {Notes} in {Informatics} ({LNI}), {D}-15},
publisher = {Bonner Köllen Verlag},
author = {Reuter, Christian},
editor = {Hölldobler, Steffen},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, SMO, Infrastruktur, RSF, InfoStrom, VHB-C},
pages = {209--218},
}

Praktiken der Nutzerintegration im Entwicklungsprozess von KMU

Stickel Oliver, Ogonowski Corinna, Jakobi Timo, Stevens Gunnar, Pipek Volkmar, Wulf Volker
Mensch & Computer: Tagungsband (Honorable Mention): 2015 Stuttgart. .
[BibTeX] [Download PDF]

@inproceedings{stickel_praktiken_2015,
address = {Stuttgart},
title = {Praktiken der {Nutzerintegration} im {Entwicklungsprozess} von {KMU}},
url = {http://dl.mensch-und-computer.de/handle/123456789/4603 http://www.degruyter.com/dg/viewbooktoc.chapterlist.resultlinks.fullcontentlink:pdfeventlink/$002fbooks$002f9783110443929$002f9783110443929-012$002f9783110443929-012.pdf?t:ac=produ},
booktitle = {Mensch \& {Computer}: {Tagungsband} ({Honorable} {Mention})},
publisher = {De Gruyter Oldenbourg},
author = {Stickel, Oliver and Ogonowski, Corinna and Jakobi, Timo and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker},
editor = {Diefenbach, Sarah and Henze, Niels and Pielot, Martin},
year = {2015},
keywords = {CSCW, PRAXLABS, SMARTLIVE, DBL, CUBES},
pages = {103--112},
}

Ich bin da, wo kann ich helfen? Konzeption einer Public Display Anwendung zur Koordinierung ungebundener Einsatzhelfer

Ludwig Thomas, Kotthaus Christoph, van Dongen Sören
GI/ITG KuVS Fachgespräch Ortsbezogene Anwendungen und Dienste: 2015 Siegen. .
[BibTeX]

@inproceedings{ludwig_ich_2015,
address = {Siegen},
title = {Ich bin da, wo kann ich helfen? {Konzeption} einer {Public} {Display} {Anwendung} zur {Koordinierung} ungebundener {Einsatzhelfer}},
booktitle = {{GI}/{ITG} {KuVS} {Fachgespräch} {Ortsbezogene} {Anwendungen} und {Dienste}},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

Should I Try Turning It Off and On Again?: Outlining HCI Challenges for Cyber-Physical Production Systems

Ludwig Thomas, Kotthaus Christoph, Pipek Volkmar
International journal of information systems for crisis response and management (ijiscram) 2015;7(3):55–68. doi:10.4018/ijiscram.2015070104
[BibTeX] [Download PDF]

@article{ludwig_should_2015,
title = {Should {I} {Try} {Turning} {It} {Off} and {On} {Again}?: {Outlining} {HCI} {Challenges} for {Cyber}-{Physical} {Production} {Systems}},
volume = {7},
url = {http://dx.doi.org/10.4018/ijiscram.2015070104},
doi = {10.4018/ijiscram.2015070104},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS, Cyber-Physical Production Systems, Human-Computer-Interaction, Sociable Technologies},
pages = {55--68},
}

Guest Editorial Preface: Special Issue on Human Computer Interaction in Critical Systems II: Authorities and Industry

Reuter Christian, Mentler Tilo, Geisler Stefan
International journal of information systems for crisis response and management (ijiscram) 2015;7(3):i–ix.
[BibTeX] [Abstract] [Download PDF]

Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.

@article{reuter_guest_2015,
title = {Guest {Editorial} {Preface}: {Special} {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {II}: {Authorities} and {Industry}},
volume = {7},
url = {http://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf http://www.wineme.uni-siegen.de/paper/2015/2015_reut},
abstract = {Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, BCM, KOKOS},
pages = {i--ix},
}

Strategy for Processing and Analyzing Social Media Data Streams in Emergencies

Moi Matthias, Friberg Therese, Marterer Robin, Reuter Christian, Ludwig Thomas, Markham Deborah, Hewlett Mike, Muddiman Andrew
Proceedings of the International Conference on Information and Communication Technologies for Disaster Management (ICT-DM): 2015 Brest, France. .
[BibTeX] [Abstract] [Download PDF]

People are using social media to a greater extent, particularly in emergency situations. However, approaches for processing and analyzing the vast quantities of data produced currently lag far behind. In this paper we discuss important steps, and the associated challenges, for processing and analyzing social media in emergencies. In our research project EmerGent, a huge volume of low-quality messages will be continuously gathered from a variety of social media services such as Facebook or Twitter. Our aim is to design a software system that will process and analyze social media data, transforming the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. Therefore, suitable techniques are needed to extract and condense key information from raw social media data, allowing detection of relevant events and generation of alerts pertinent to emergency personnel.

@inproceedings{moi_strategy_2015,
address = {Brest, France},
title = {Strategy for {Processing} and {Analyzing} {Social} {Media} {Data} {Streams} in {Emergencies}},
url = {http://www.peasec.de/paper/2015/2015_Moietal_SocialMediaDataStreams_ICT-DM.pdf http://www.tholud.de/wp-content/uploads/2016/01/2015_Moietal_SocialMediaDataStreams_ICT-DM.pdf},
abstract = {People are using social media to a greater extent, particularly in emergency situations. However, approaches for processing and analyzing the vast quantities of data produced currently lag far behind. In this paper we discuss important steps, and the associated challenges, for processing and analyzing social media in emergencies. In our research project EmerGent, a huge volume of low-quality messages will be continuously gathered from a variety of social media services such as Facebook or Twitter. Our aim is to design a software system that will process and analyze social media data, transforming the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. Therefore, suitable techniques are needed to extract and condense key information from raw social media data, allowing detection of relevant events and generation of alerts pertinent to emergency personnel.},
booktitle = {Proceedings of the {International} {Conference} on {Information} and {Communication} {Technologies} for {Disaster} {Management} ({ICT}-{DM})},
author = {Moi, Matthias and Friberg, Therese and Marterer, Robin and Reuter, Christian and Ludwig, Thomas and Markham, Deborah and Hewlett, Mike and Muddiman, Andrew},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, SMO},
}

Betriebliches Kontinuitätsmanagement in kleinen und mittleren Unternehmen – Smart Services für die Industrie 4.0

Reuter Christian
Mensch & Computer: Workshopband: 2015 Stuttgart. .
[BibTeX] [Abstract] [Download PDF]

Betriebliches Kontinuitätsmanagement (Business Continuity Management, kurz: BCM) ist im Sinne des betrieblichen Notfallmanagements integraler Bestandteil ziviler Sicherheit. BCM ist laut ISO 22301 (2014) ein ganzheitlicher Managementprozess, der potenzielle Bedrohungen für Organisationen und deren Auswirkungen auf Geschäftsabläufe ermittelt. Bei Betrachtung der aktuellen Studienlage liegt der Schluss nahe, dass die Anwendung von BCM in kleinen und mittleren Unternehmen (KMU) unterrepräsentiert ist und der Sicherheitslevel teilweise im nicht-wirtschaftlichen Bereich liegt. Dieser Beitrag stellt den Einsatz von BCM in KMU vor und diskutiert diesbezügliche Forschungsergebnisse. Hierauf aufbauend wird eine Matrix zu möglichen Auswirkungen vs. Umfang und Qualität des Notfallmanagements verschiedener Akteure dargestellt. Abschließend werden leichtgewichtige und einfach zu handhabende BCM-Sicherheitslösungen, in Form von Smart Services, als möglicher Lösungsansatz für die vermehrt von kontinuierlichem IT-Einsatz abhängigen Industrie 4.0 vorgestellt.

@inproceedings{reuter_betriebliches_2015,
address = {Stuttgart},
title = {Betriebliches {Kontinuitätsmanagement} in kleinen und mittleren {Unternehmen} – {Smart} {Services} für die {Industrie} 4.0},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_bcminkmu_smartservicesindustrie40_muc.pdf},
abstract = {Betriebliches Kontinuitätsmanagement (Business Continuity Management, kurz: BCM) ist im Sinne des betrieblichen Notfallmanagements integraler Bestandteil ziviler Sicherheit. BCM ist laut ISO 22301 (2014) ein ganzheitlicher Managementprozess, der potenzielle Bedrohungen für Organisationen und deren Auswirkungen auf Geschäftsabläufe ermittelt. Bei Betrachtung der aktuellen Studienlage liegt der Schluss nahe, dass die Anwendung von BCM in kleinen und mittleren Unternehmen (KMU) unterrepräsentiert ist und der Sicherheitslevel teilweise im nicht-wirtschaftlichen Bereich liegt. Dieser Beitrag stellt den Einsatz von BCM in KMU vor und diskutiert diesbezügliche Forschungsergebnisse. Hierauf aufbauend wird eine Matrix zu möglichen Auswirkungen vs. Umfang und Qualität des Notfallmanagements verschiedener Akteure dargestellt. Abschließend werden leichtgewichtige und einfach zu handhabende BCM-Sicherheitslösungen, in Form von Smart Services, als möglicher Lösungsansatz für die vermehrt von kontinuierlichem IT-Einsatz abhängigen Industrie 4.0 vorgestellt.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Wissensverlag},
author = {Reuter, Christian},
editor = {Weisbecker, A and Burmester, M and Schmidt, A},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, BCM, Infrastruktur, KOKOS},
pages = {37--44},
}

End-User Development – 5th International Symposium, IS-EUD 2015, Madrid, Spain, May 26-29, 2015. Proceedings

Springer2015. doi:10.1007/978-3-319-18425-8
[BibTeX] [Download PDF]

@book{diaz_end-user_2015,
series = {Lecture {Notes} in {Computer} {Science}},
title = {End-{User} {Development} - 5th {International} {Symposium}, {IS}-{EUD} 2015, {Madrid}, {Spain}, {May} 26-29, 2015. {Proceedings}},
volume = {9083},
isbn = {978-3-319-18424-1},
url = {http://dx.doi.org/10.1007/978-3-319-18425-8},
publisher = {Springer},
editor = {Díaz, Paloma and Pipek, Volkmar and Ardito, Carmelo and Jensen, Carlos and Aedo, Ignacio and Boden, Alexander},
year = {2015},
doi = {10.1007/978-3-319-18425-8},
keywords = {CSCW, PRAXLABS},
}

Energy saving at work – and when not working! Insights from a comparative study

Jakobi Timo, Stevens Gunnar
Proceedings of enviroinfo ’15 2015:180–189. doi:10.2991/ict4s-env-15.2015.21
[BibTeX] [Download PDF]

@article{jakobi_energy_2015,
title = {Energy saving at work - and when not working! {Insights} from a comparative study},
url = {http://www.atlantis-press.com/php/paper-details.php?id=25836165},
doi = {10.2991/ict4s-env-15.2015.21},
journal = {Proceedings of EnviroInfo '15},
author = {Jakobi, Timo and Stevens, Gunnar},
year = {2015},
keywords = {PRAXLABS, SMARTLIVE, DBL},
pages = {180--189},
}

Special Issue on Human Computer Interaction in Critical Systems I: Citizen and Volunteers

Reuter Christian, Mentler Tilo, Geisler Stefan
International journal of information systems for crisis response and management (ijiscram) 2015;7(2).
[BibTeX] [Download PDF]

@article{reuter_special_2015-1,
title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {I}: {Citizen} and {Volunteers}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-i.pdf},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, KOKOS},
}

2014

Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies

Reuter Christian, Ludwig Thomas, Pipek Volkmar
Acm transactions on computer-human interaction (tochi) 2014;21(5):26:1–26:26. doi:10.1145/2651365
[BibTeX] [Abstract] [Download PDF]

Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs‘ in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.

@article{reuter_ad_2014,
title = {Ad {Hoc} {Participation} in {Situation} {Assessment}: {Supporting} {Mobile} {Collaboration} in {Emergencies}},
volume = {21},
issn = {10730516},
url = {http://www.wineme.uni-siegen.de/paper/2014/2014_reuterludwigpipek_adhocparticipation_tochi.pdf},
doi = {10.1145/2651365},
abstract = {Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.},
number = {5},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
month = nov,
year = {2014},
keywords = {CSCW, emergency management, HCI, PRAXLABS, A-Paper, Selected, Kooperation, InfoStrom, MdK, GI-CSCW-A, WKWI-A, participation, awareness, mobile devices, ethnography, collaboration, design case study, IF 1.2, situation assessment},
pages = {26:1--26:26},
}

Placing information at home

Castelli Nico, Ogonowski Corinna, Stevens Gunnar, Jakobi Timo
UbiComp ’14 Adjunct Proceedings: 2014 New York, New York, USA. . doi:10.1145/2638728.2641548
[BibTeX] [Download PDF]

@inproceedings{castelli_placing_2014-1,
address = {New York, New York, USA},
title = {Placing information at home},
isbn = {978-1-4503-3047-3},
url = {http://dl.acm.org/citation.cfm?id=2638728.2641548},
doi = {10.1145/2638728.2641548},
booktitle = {{UbiComp} '14 {Adjunct} {Proceedings}},
publisher = {ACM Press},
author = {Castelli, Nico and Ogonowski, Corinna and Stevens, Gunnar and Jakobi, Timo},
month = sep,
year = {2014},
keywords = {PRAXLABS, SMARTLIVE, context-awareness, eco-feedback, consumption feedback, hems, home energy management system, indoor-positioning},
pages = {919--922},
}

Sewing Interest in E-Textiles: Analyzing Making from a Gendered Perspective

Weibert Anne, Marshall Andrea, Aal Konstantin, Schubert Kai, Rode Jennifer
Proceedings of the 2014 conference on Designing interactive systems – DIS ’14: 2014 New York, New York, USA. . doi:10.1145/2598510.2600886
[BibTeX] [Download PDF]

@inproceedings{weibert_sewing_2014,
address = {New York, New York, USA},
title = {Sewing {Interest} in {E}-{Textiles}: {Analyzing} {Making} from a {Gendered} {Perspective}},
isbn = {978-1-4503-2902-6},
url = {http://dl.acm.org/citation.cfm?id=2598510.2600886},
doi = {10.1145/2598510.2600886},
booktitle = {Proceedings of the 2014 conference on {Designing} interactive systems - {DIS} '14},
publisher = {ACM Press},
author = {Weibert, Anne and Marshall, Andrea and Aal, Konstantin and Schubert, Kai and Rode, Jennifer},
month = jun,
year = {2014},
keywords = {PRAXLABS, Come\_In, children, maker culture, computer clubs, gender},
pages = {15--24},
}

Social dependency and mobile autonomy

Meurer Johanna, Stein Martin, Randall David, Rohde Markus, Wulf Volker
Proceedings of CHI ’14: 2014 New York, New York, USA. . doi:10.1145/2556288.2557300
[BibTeX] [Download PDF]

@inproceedings{meurer_social_2014,
address = {New York, New York, USA},
title = {Social dependency and mobile autonomy},
isbn = {978-1-4503-2473-1},
url = {http://dl.acm.org/citation.cfm?id=2556288.2557300},
doi = {10.1145/2556288.2557300},
booktitle = {Proceedings of {CHI} '14},
publisher = {ACM Press},
author = {Meurer, Johanna and Stein, Martin and Randall, David and Rohde, Markus and Wulf, Volker},
month = apr,
year = {2014},
keywords = {a-paper, design, dynamic ridesharing, elderly, ethnography, PRAXLABS, social experiences},
pages = {1923--1932},
}

Research on Research: Design Research at the Margins: Academia, Industry and End-Users

Dachtera Juri, Randall Dave, Wulf Volker
Proceedings of the ACM conference on Human factors in computing systems – CHI ’14: 2014 New York, New York, USA. . doi:10.1145/2556288.2557261
[BibTeX] [Download PDF]

@inproceedings{dachtera_research_2014-1,
address = {New York, New York, USA},
title = {Research on {Research}: {Design} {Research} at the {Margins}: {Academia}, {Industry} and {End}-{Users}},
isbn = {978-1-4503-2473-1},
url = {http://dl.acm.org/citation.cfm?id=2556288.2557261},
doi = {10.1145/2556288.2557261},
booktitle = {Proceedings of the {ACM} conference on {Human} factors in computing systems - {CHI} '14},
publisher = {ACM Press},
author = {Dachtera, Juri and Randall, Dave and Wulf, Volker},
month = apr,
year = {2014},
keywords = {a-paper, design research, joint research, mode2-research, PRAXLABS},
pages = {713--722},
}

ICT-based system to predict and prevent falls (iStoppFalls): study protocol for an international multicenter randomized controlled trial.

Gschwind Yves J, Eichberg Sabine, Marston Hannah, Ejupi Andreas, de Rosario Helios, Kroll Michael, Drobics Mario, Annegarn Janneke, Wieching Rainer, Lord Stephen R, Aal Konstantin, Delbaere Kim
Bmc geriatrics 2014;14(1):91. doi:10.1186/1471-2318-14-91
[BibTeX] [Abstract] [Download PDF]

BACKGROUND: Falls are very common, especially in adults aged 65 years and older. Within the current international European Commission’s Seventh Framework Program (FP7) project ‚iStoppFalls‘ an Information and Communication Technology (ICT) based system has been developed to regularly assess a person’s risk of falling in their own home and to deliver an individual and tailored home-based exercise and education program for fall prevention. The primary aims of iStoppFalls are to assess the feasibility and acceptability of the intervention program, and its effectiveness to improve balance, muscle strength and quality of life in older people. METHODS/DESIGN: This international, multicenter study is designed as a single-blinded, two-group randomized controlled trial. A total of 160 community-dwelling older people aged 65 years and older will be recruited in Germany (n = 60), Spain (n = 40), and Australia (n = 60) between November 2013 and May 2014. Participants in the intervention group will conduct a 16-week exercise program using the iStoppFalls system through their television set at home. Participants are encouraged to exercise for a total duration of 180 minutes per week. The training program consists of a variety of balance and strength exercises in the form of video games using exergame technology. Educational material about a healthy lifestyle will be provided to each participant. Final reassessments will be conducted after 16 weeks. The assessments include physical and cognitive tests as well as questionnaires assessing health, fear of falling, quality of life and psychosocial determinants. Falls will be followed up for six months by monthly falls calendars. DISCUSSION: We hypothesize that the regular use of this newly developed ICT-based system for fall prevention at home is feasible for older people. By using the iStoppFalls sensor-based exercise program, older people are expected to improve in balance and strength outcomes. In addition, the exercise training may have a positive impact on quality of life by reducing the risk of falls. Taken together with expected cognitive improvements, the individual approach of the iStoppFalls program may provide an effective model for fall prevention in older people who prefer to exercise at home. TRIAL REGISTRATION: Australian New Zealand Clinical Trials Registry Trial ID: ACTRN12614000096651.International Standard Randomised Controlled Trial Number: ISRCTN15932647.

@article{gschwind_ict-based_2014,
title = {{ICT}-based system to predict and prevent falls ({iStoppFalls}): study protocol for an international multicenter randomized controlled trial.},
volume = {14},
issn = {1471-2318},
url = {http://bmcgeriatr.biomedcentral.com/articles/10.1186/1471-2318-14-91 http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=4145835%7B&%7Dtool=pmcentrez%7B&%7Drendertype=abstract},
doi = {10.1186/1471-2318-14-91},
abstract = {BACKGROUND: Falls are very common, especially in adults aged 65 years and older. Within the current international European Commission's Seventh Framework Program (FP7) project 'iStoppFalls' an Information and Communication Technology (ICT) based system has been developed to regularly assess a person's risk of falling in their own home and to deliver an individual and tailored home-based exercise and education program for fall prevention. The primary aims of iStoppFalls are to assess the feasibility and acceptability of the intervention program, and its effectiveness to improve balance, muscle strength and quality of life in older people. METHODS/DESIGN: This international, multicenter study is designed as a single-blinded, two-group randomized controlled trial. A total of 160 community-dwelling older people aged 65 years and older will be recruited in Germany (n = 60), Spain (n = 40), and Australia (n = 60) between November 2013 and May 2014. Participants in the intervention group will conduct a 16-week exercise program using the iStoppFalls system through their television set at home. Participants are encouraged to exercise for a total duration of 180 minutes per week. The training program consists of a variety of balance and strength exercises in the form of video games using exergame technology. Educational material about a healthy lifestyle will be provided to each participant. Final reassessments will be conducted after 16 weeks. The assessments include physical and cognitive tests as well as questionnaires assessing health, fear of falling, quality of life and psychosocial determinants. Falls will be followed up for six months by monthly falls calendars. DISCUSSION: We hypothesize that the regular use of this newly developed ICT-based system for fall prevention at home is feasible for older people. By using the iStoppFalls sensor-based exercise program, older people are expected to improve in balance and strength outcomes. In addition, the exercise training may have a positive impact on quality of life by reducing the risk of falls. Taken together with expected cognitive improvements, the individual approach of the iStoppFalls program may provide an effective model for fall prevention in older people who prefer to exercise at home. TRIAL REGISTRATION: Australian New Zealand Clinical Trials Registry Trial ID: ACTRN12614000096651.International Standard Randomised Controlled Trial Number: ISRCTN15932647.},
number = {1},
journal = {BMC geriatrics},
author = {Gschwind, Yves J and Eichberg, Sabine and Marston, Hannah and Ejupi, Andreas and de Rosario, Helios and Kroll, Michael and Drobics, Mario and Annegarn, Janneke and Wieching, Rainer and Lord, Stephen R and Aal, Konstantin and Delbaere, Kim},
month = jan,
year = {2014},
pmid = {25141850},
keywords = {PRAXLABS, iStopFalls},
pages = {91},
}

A Fall Preventive iTV Solution for Older Adults

Aal Konstantin, Ogonowski Corinna, Rekowski Thomas Von, Wieching Rainer, Wulf Volker
Proceedings of TVX’14, Demo Presentation: 2014 .
[BibTeX]

@inproceedings{aal_fall_2014,
title = {A {Fall} {Preventive} {iTV} {Solution} for {Older} {Adults}},
isbn = {978-1-4503-2838-8},
booktitle = {Proceedings of {TVX}'14, {Demo} {Presentation}},
author = {Aal, Konstantin and Ogonowski, Corinna and Rekowski, Thomas Von and Wieching, Rainer and Wulf, Volker},
year = {2014},
keywords = {PRAXLABS, iStopFalls, praxlabs},
pages = {1--2},
}

Information and Expertise Sharing in Inter-Organizational Crisis Management

Ley Benedikt, Ludwig Thomas, Pipek Volkmar, Randall Dave David, Reuter Christian, Wiedenhoefer Torben
Computer supported cooperative work: the journal of collaborative computing (jcscw) 2014;23(4-6):347–387. doi:10.1007/s10606-014-9205-2
[BibTeX] [Abstract] [Download PDF]

Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.

@article{ley_information_2014,
title = {Information and {Expertise} {Sharing} in {Inter}-{Organizational} {Crisis} {Management}},
volume = {23},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_informationsharingcrisis_jcscw.pdf},
doi = {10.1007/s10606-014-9205-2},
abstract = {Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ley, Benedikt and Ludwig, Thomas and Pipek, Volkmar and Randall, Dave David and Reuter, Christian and Wiedenhoefer, Torben},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK, GI-CSCW-A, Collaboration, Design Case Study, Expertise Sharing, IF 1.1, Information Management, Inter-Organizational Crisis Management, WKWI-B},
pages = {347--387},
}

Towards Collaborative Green Business Process Management

Jakobi Timo, Castelli Nico, Nolte Alexander, Stevens Gunnar, Schönau Niko
BIS-Verlag: 2014 .
[BibTeX]

@inproceedings{jakobi_towards_2014,
title = {Towards {Collaborative} {Green} {Business} {Process} {Management}},
booktitle = {{BIS}-{Verlag}},
publisher = {BIS-Verlag},
author = {Jakobi, Timo and Castelli, Nico and Nolte, Alexander and Stevens, Gunnar and Schönau, Niko},
editor = {Jorge Marx Gómez Michael Sonnenschein, Ute Vogel Andreas Winter Barbara Rapp Nils Giesen},
year = {2014},
keywords = {PRAXLABS, SMARTLIVE, LivingLabEnergy},
pages = {683--690},
}

Sketching a Narrative Map : Reflections on User-Researcher Relationships and Project Progression

Ogonowski Corinna, Ley Benedikt
CSCW ’14 Workshop: Designing with Users for Domestic Environments: Methods, Challenges, Lessons Learned: 2014 .
[BibTeX]

@inproceedings{ogonowski_sketching_2014,
title = {Sketching a {Narrative} {Map} : {Reflections} on {User}-{Researcher} {Relationships} and {Project} {Progression}},
booktitle = {{CSCW} '14 {Workshop}: {Designing} with {Users} for {Domestic} {Environments}: {Methods}, {Challenges}, {Lessons} {Learned}},
author = {Ogonowski, Corinna and Ley, Benedikt},
year = {2014},
keywords = {PRAXLABS, SOCIALMEDIA},
pages = {1--5},
}

The EmerGent project: Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream

Greenlaw Reynold, Muddiman Andrew, Friberg Therese, Moi Matthias, Cristaldi Massimo, Ludwig Thomas, Reuter Christian
Workshop on Big Data, Intelligence Management and Analytics Workshop. 7th IEEE/ACM International Conference on Utility and Cloud Computing (UCC): 2014 London, United Kingdom. . doi:10.1109/UCC.2014.111
[BibTeX] [Abstract] [Download PDF]

This paper describes EmerGent which is a new EU FP7 project currently engaging with users, gathering requirements and writing initial technical specifications and deals with the impact of social media in emergency management. This paper describes the overall objectives of the project and the plans to create an online big data semantic store of social media will be outlined.

@inproceedings{greenlaw_emergent_2014,
address = {London, United Kingdom},
title = {The {EmerGent} project: {Emergency} {Management} in {Social} {Media} {Generation} – {Dealing} with {Big} {Data} from {Social} {Media} {Data} {Stream}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_emergentbigdata_ucc.pdf},
doi = {10.1109/UCC.2014.111},
abstract = {This paper describes EmerGent which is a new EU FP7 project currently engaging with users, gathering requirements and writing initial technical specifications and deals with the impact of social media in emergency management. This paper describes the overall objectives of the project and the plans to create an online big data semantic store of social media will be outlined.},
booktitle = {Workshop on {Big} {Data}, {Intelligence} {Management} and {Analytics} {Workshop}. 7th {IEEE}/{ACM} {International} {Conference} on {Utility} and {Cloud} {Computing} ({UCC})},
author = {Greenlaw, Reynold and Muddiman, Andrew and Friberg, Therese and Moi, Matthias and Cristaldi, Massimo and Ludwig, Thomas and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {687--689},
}

Computer Supported Urban Gardening

Stickel Oliver, Ludwig Thomas
Proceedings of the 2014 Companion Publication on Designing Interactive Systems: 2014 New York, NY, USA. . doi:10.1145/2598784.2602786
[BibTeX] [Download PDF]

@inproceedings{stickel_computer_2014-1,
address = {New York, NY, USA},
series = {{DIS} {Companion} '14},
title = {Computer {Supported} {Urban} {Gardening}},
isbn = {978-1-4503-2903-3},
url = {http://doi.acm.org/10.1145/2598784.2602786 http://hci-siegen.de/wp-uploads/2014/05/3-draft-urban-gardening-paper.pdf},
doi = {10.1145/2598784.2602786},
booktitle = {Proceedings of the 2014 {Companion} {Publication} on {Designing} {Interactive} {Systems}},
publisher = {ACM},
author = {Stickel, Oliver and Ludwig, Thomas},
year = {2014},
keywords = {CSCW, PRAXLABS, FabLab, diy, bottom-up culture, community building, computer supported cooperative work, information technology, maker, urban/community gardening},
pages = {77--80},
}

Special Issue zu „Interaktion und Kooperation im Krisenmanagement“

I-com: journal of interactive media 2014;13(1):1–62.
[BibTeX] [Download PDF]

@article{pipek_special_2014-3,
title = {Special {Issue} zu "{Interaktion} und {Kooperation} im {Krisenmanagement}"},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com: Journal of Interactive Media},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {1--62},
}

Emergent Collaboration Infrastructures: Technology Design for Inter-Organizational Crisis Management (Ph.D. Thesis)

Reuter Christian
Siegen, Germany: Springer gabler2014. doi:10.1007/978-3-658-08586-5
[BibTeX] [Abstract] [Download PDF]

Using the domain of crisis management, Christian Reuter explores challenges and opportunities for technology design in emergent environments. He therefore empirically analyzes collaborative work in inter-organizational crisis – such as the police, fire departments, energy network operators and citizens – in order to identify collaboration practices that reveal work infrastructure limitations. He also designs, implements and evaluates novel concepts and ICT artifacts towards the support of emergent collaboration. Besides the discovery of potential organizational effects on the ability to deal with emergence he presents methodological implications for technology design.

@book{reuter_emergent_2014,
address = {Siegen, Germany},
title = {Emergent {Collaboration} {Infrastructures}: {Technology} {Design} for {Inter}-{Organizational} {Crisis} {Management} ({Ph}.{D}. {Thesis})},
isbn = {978-3-658-08585-8},
url = {http://www.springer.com/springer+gabler/bwl/wirtschaftsinformatik/book/978-3-658-08585-8},
abstract = {Using the domain of crisis management, Christian Reuter explores challenges and opportunities for technology design in emergent environments. He therefore empirically analyzes collaborative work in inter-organizational crisis – such as the police, fire departments, energy network operators and citizens – in order to identify collaboration practices that reveal work infrastructure limitations. He also designs, implements and evaluates novel concepts and ICT artifacts towards the support of emergent collaboration. Besides the discovery of potential organizational effects on the ability to deal with emergence he presents methodological implications for technology design.},
publisher = {Springer Gabler},
author = {Reuter, Christian},
year = {2014},
doi = {10.1007/978-3-658-08586-5},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, Selected, SMO, Infrastruktur, RSF, InfoStrom, Dissertation},
}

Hands-on-Activities als Werkzeug im Participatory Design mit Senioren

Käfer Julia, Stein Martin, Meurer Johanna
Mensch & computer: tagungsband 2014.
[BibTeX]

@article{kafer_hands--activities_2014,
title = {Hands-on-{Activities} als {Werkzeug} im {Participatory} {Design} mit {Senioren}},
journal = {Mensch \& Computer: Tagungsband},
author = {Käfer, Julia and Stein, Martin and Meurer, Johanna},
year = {2014},
keywords = {PRAXLABS},
}

Entwicklung einer mobilen Reporting-Applikation zur Artikulation entscheidungsrelevanter Informationsbedarfe im Katastrophenschutz

Ludwig Thomas, Reuter Christian
Informatik 2014 – Big Data – Komplexität meistern: 2014 Stuttgart, Germany. .
[BibTeX] [Abstract] [Download PDF]

Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen stets möglichst aktuelle und genaue Informationen. Diese werden dabei je nach Lage von den Einsatzkräften, welche sich am Schadensort befinden, via Funk an die teilweise entfernt sitzenden Entscheidungsträger berichtet. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Berichts- bzw. Reporting-Prozesse: In einer qualitativen empirischen Studie deckten wir die Kommunikationspraktiken von BOS auf und entwickelten darauf aufbauend ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag präsentiert, wie zielgerichtete Anfragen von Informationen unter Berücksichtigung angemessener Metadaten das Berichts- und Meldewesen örtlich verteilter Einsatzkräfte unterstützen können.

@inproceedings{ludwig_entwicklung_2014,
address = {Stuttgart, Germany},
title = {Entwicklung einer mobilen {Reporting}-{Applikation} zur {Artikulation} entscheidungsrelevanter {Informationsbedarfe} im {Katastrophenschutz}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_ludwigreuter_morepartikulation_inf.pdf},
abstract = {Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen stets möglichst aktuelle und genaue Informationen. Diese werden dabei je nach Lage von den Einsatzkräften, welche sich am Schadensort befinden, via Funk an die teilweise entfernt sitzenden Entscheidungsträger berichtet. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Berichts- bzw. Reporting-Prozesse: In einer qualitativen empirischen Studie deckten wir die Kommunikationspraktiken von BOS auf und entwickelten darauf aufbauend ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag präsentiert, wie zielgerichtete Anfragen von Informationen unter Berücksichtigung angemessener Metadaten das Berichts- und Meldewesen örtlich verteilter Einsatzkräfte unterstützen können.},
booktitle = {Informatik 2014 - {Big} {Data} - {Komplexität} meistern},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Ludwig, Thomas and Reuter, Christian},
editor = {Plöderereder, E. and Grunske, L. and Schneider, E. and Ull, D.},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom},
pages = {941--952},
}

Digitale Medien: Neue Wege politischer Partizipation?

Wulf Volker, Schorch Marén
Demokratie morgen: \Ü\berlegungen aus wissenschaft und politik 2014;14:71.
[BibTeX]

@article{wulf_digitale_2014,
title = {Digitale {Medien}: {Neue} {Wege} politischer {Partizipation}?},
volume = {14},
journal = {Demokratie morgen: \{Ü\}berlegungen aus Wissenschaft und Politik},
author = {Wulf, Volker and Schorch, Marén},
year = {2014},
keywords = {PRAXLABS},
pages = {71},
}

Addressing the subtleties in dementia care

Wan Lin, Müller Claudia, Wulf Volker, Randall David
Proceedings of the 32nd annual ACM conference on Human factors in computing systems – CHI ’14: 2014 New York, New York, USA. . doi:10.1145/2556288.2557307
[BibTeX]

@inproceedings{wan_addressing_2014,
address = {New York, New York, USA},
title = {Addressing the subtleties in dementia care},
isbn = {978-1-4503-2473-1},
doi = {10.1145/2556288.2557307},
booktitle = {Proceedings of the 32nd annual {ACM} conference on {Human} factors in computing systems - {CHI} '14},
publisher = {ACM Press},
author = {Wan, Lin and Müller, Claudia and Wulf, Volker and Randall, David},
year = {2014},
keywords = {PRAXLABS, A-Paper, italg},
pages = {3987--3996},
}

Adaptierbare Bewertung bürgergenerierter Inhalte aus sozialen Medien

Reuter Christian, Ritzkatis Michael
Mensch & Computer: Interaktiv unterwegs – Freiräume gestalten: 2014 München, Germany. .
[BibTeX] [Abstract] [Download PDF]

Zwei Drittel aller Internetnutzer in Deutschland nutzen soziale Medien. Neben der Kommunikation mit eigenen Kontakten werden dort auch vermehrt Fotos, Filme und Inhalte ganz bewusst öffentlich geteilt. Vergangene Ereignisse, wie das Hochwasser in Mitteleuropa im Juni 2013, haben gezeigt, dass diese alltäglichen Verhaltensweisen ebenso in Ausnahmesituationen fortgeführt werden und bürgergenierte Inhalte auch dann beispielsweise über Facebook und Twitter verbreitet werden. Diese werden in Teilen von Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie der Polizei und Feuerwehr, ausgewertet und für die Lagebeurteilung genutzt. Dieser Beitrag stellt, basierend auf einer Analyse verwandter Arbeiten, die Ergebnisse einer empirischen Untersuchung zur Nutzung bürgergenerierter Inhalte und die Bedingungen für deren Integration in die Lagebeurteilung durch BOS dar. Die hieraus gewonnenen Erkenntnisse münden in Anforderungen an einen adaptierbaren Bewertungsmechanismus für bürgergenerierte Inhalte aus sozialen Medien.

@inproceedings{reuter_adaptierbare_2014-1,
address = {München, Germany},
title = {Adaptierbare {Bewertung} bürgergenerierter {Inhalte} aus sozialen {Medien}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/7536/Reuter_Ritzkatis_2014.pdf?sequence=2&isAllowed=y},
abstract = {Zwei Drittel aller Internetnutzer in Deutschland nutzen soziale Medien. Neben der Kommunikation mit eigenen Kontakten werden dort auch vermehrt Fotos, Filme und Inhalte ganz bewusst öffentlich geteilt. Vergangene Ereignisse, wie das Hochwasser in Mitteleuropa im Juni 2013, haben gezeigt, dass diese alltäglichen Verhaltensweisen ebenso in Ausnahmesituationen fortgeführt werden und bürgergenierte Inhalte auch dann beispielsweise über Facebook und Twitter verbreitet werden. Diese werden in Teilen von Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie der Polizei und Feuerwehr, ausgewertet und für die Lagebeurteilung genutzt. Dieser Beitrag stellt, basierend auf einer Analyse verwandter Arbeiten, die Ergebnisse einer empirischen Untersuchung zur Nutzung bürgergenerierter Inhalte und die Bedingungen für deren Integration in die Lagebeurteilung durch BOS dar. Die hieraus gewonnenen Erkenntnisse münden in Anforderungen an einen adaptierbaren Bewertungsmechanismus für bürgergenerierte Inhalte aus sozialen Medien.},
booktitle = {Mensch \& {Computer}: {Interaktiv} unterwegs – {Freiräume} gestalten},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ritzkatis, Michael},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {115--124},
}

Switch off the light in the living room, please! –Making eco-feedback meaningful through room context information

Castelli Nico, Stevens Gunnar, Jakobi Timo, Schönau Niko
Proceedings of the 28th EnviroInfo 2014 Conference: 2014 Oldenburg. .
[BibTeX] [Abstract] [Download PDF]

Residential and commercial buildings are responsible for about 40\% of the EU’s total energy co n- sumption. However, conscious, sustainable use of this limited resource is hampered by a lack of visibility and materiality of consumption. One of the major challenges is enabling consumers to make informed decisions about energy consumption, thereby supporting the shift to sustainable a c- tions. With the use of Energy-Management-Systems it is possible to save up to 15\%. In recent years, design approaches have greatly diversified, but with the emergence of ubiquitous- and co n- text-aware computing, energy feedback solutions can be enriched with additional context info r- mation. In this study, we present the concept “ room as a context ” for eco-feedback systems. We investigate opportunities of making current state- of-the-art energy visualizations more meaningful and demonstrate which new forms of visualizations can be created with this additional info r- mation. Furthermore, we developed a prototype for android-based tablets, which includes some of the presented features to study our design concepts in the wild.

@inproceedings{castelli_switch_2014,
address = {Oldenburg},
title = {Switch off the light in the living room, please! –{Making} eco-feedback meaningful through room context information},
url = {http://enviroinfo.eu/sites/default/files/pdfs/vol8514/0589.pdf},
abstract = {Residential and commercial buildings are responsible for about 40\% of the EU's total energy co n- sumption. However, conscious, sustainable use of this limited resource is hampered by a lack of visibility and materiality of consumption. One of the major challenges is enabling consumers to make informed decisions about energy consumption, thereby supporting the shift to sustainable a c- tions. With the use of Energy-Management-Systems it is possible to save up to 15\%. In recent years, design approaches have greatly diversified, but with the emergence of ubiquitous- and co n- text-aware computing, energy feedback solutions can be enriched with additional context info r- mation. In this study, we present the concept “ room as a context ” for eco-feedback systems. We investigate opportunities of making current state- of-the-art energy visualizations more meaningful and demonstrate which new forms of visualizations can be created with this additional info r- mation. Furthermore, we developed a prototype for android-based tablets, which includes some of the presented features to study our design concepts in the wild.},
booktitle = {Proceedings of the 28th {EnviroInfo} 2014 {Conference}},
publisher = {BIS-Verlag},
author = {Castelli, Nico and Stevens, Gunnar and Jakobi, Timo and Schönau, Niko},
editor = {Jorge Marx Gómez Michael Sonnenschein, Ute Vogel Andreas Winter Barbara Rapp Nils Giesen},
year = {2014},
keywords = {PRAXLABS, SMARTLIVE, DBL, LivingLabEnergy},
pages = {589--596},
}

Mehrseitige, barrierefreie Sicherheit intelligenter Messsysteme

Stevens Gunnar, Jakobi Timo, Detken Kai-Oliver
Datenschutz und datensicherheit 2014;38(8/2014):536–544.
[BibTeX] [Download PDF]

@article{stevens_mehrseitige_2014,
title = {Mehrseitige, barrierefreie {Sicherheit} intelligenter {Messsysteme}},
volume = {38},
url = {https://doi.org/10.1007/s11623-014-0180-z},
number = {8/2014},
journal = {Datenschutz und Datensicherheit},
author = {Stevens, Gunnar and Jakobi, Timo and Detken, Kai-Oliver},
year = {2014},
keywords = {PRAXLABS, SMARTLIVE, DBL},
pages = {536--544},
}

What People Do with Consumption Feedback: A Long-Term Living Lab Study of a Home Energy Management System

Schwartz Tobias, Stevens Gunnar, Jakobi Timo, Denef Sebastian, Ramirez Leonardo, Wulf Volker, Randall Dave
Interacting with computers 2014;27(6):1–26. doi:10.1093/iwc/iwu009
[BibTeX] [Abstract] [Download PDF]

One of the great societal challenges that we face today concerns the move to more sustainable patterns of energy consumption, reflecting the need to balance both individual consumer choice and societal demands. In order for this ‘energy turnaround‘ to take place, however, reducing residential energy consumption must go beyond using energy-efficient devices: More sustainable behaviour and lifestyles are essential parts of future ‘energy aware‘ living. Addressing this issue from an HCI perspective, this paper presents the results of a 3-year research project dealing with the co-design and appropriation of a Home Energy Management System (HEMS) that has been rolled out in a living lab setting with seven households for a period of 18 months. Our HEMS is inspired by feedback systems in Sustainable Interaction Design and allows the monitoring of energy consumption in real-time. In contrast to existing research mainly focusing on how technology can persuade people to consume less energy (‘what technology does to people‘), our study focuses on the appropriation of energy feedback systems (‘what people do with technology‘) and how newly developed practices can become a resource for future technology design. Therefore, we deliberately followed an open research design. In keeping with this approach, our study uncovers various responses, practices and obstacles of HEMS use. We show that HEMS use is characterized by a number of different features. Recognizing the distinctive patterns of technology use in the different households and the evolutionary character of that use within the households, we conclude with a discussion of these patterns in relation to existing research and their meaning for the design of future HEMSs.

@article{schwartz_what_2014,
title = {What {People} {Do} with {Consumption} {Feedback}: {A} {Long}-{Term} {Living} {Lab} {Study} of a {Home} {Energy} {Management} {System}},
volume = {27},
issn = {0953-5438, 1873-7951},
url = {http://iwc.oxfordjournals.org/content/early/2014/04/05/iwc.iwu009 https://doi.org/10.1093/iwc/iwu009},
doi = {10.1093/iwc/iwu009},
abstract = {One of the great societal challenges that we face today concerns the move to more sustainable patterns of energy consumption, reflecting the need to balance both individual consumer choice and societal demands. In order for this ‘energy turnaround' to take place, however, reducing residential energy consumption must go beyond using energy-efficient devices: More sustainable behaviour and lifestyles are essential parts of future ‘energy aware' living. Addressing this issue from an HCI perspective, this paper presents the results of a 3-year research project dealing with the co-design and appropriation of a Home Energy Management System (HEMS) that has been rolled out in a living lab setting with seven households for a period of 18 months. Our HEMS is inspired by feedback systems in Sustainable Interaction Design and allows the monitoring of energy consumption in real-time. In contrast to existing research mainly focusing on how technology can persuade people to consume less energy (‘what technology does to people'), our study focuses on the appropriation of energy feedback systems (‘what people do with technology') and how newly developed practices can become a resource for future technology design. Therefore, we deliberately followed an open research design. In keeping with this approach, our study uncovers various responses, practices and obstacles of HEMS use. We show that HEMS use is characterized by a number of different features. Recognizing the distinctive patterns of technology use in the different households and the evolutionary character of that use within the households, we conclude with a discussion of these patterns in relation to existing research and their meaning for the design of future HEMSs.},
number = {6},
journal = {Interacting with Computers},
author = {Schwartz, Tobias and Stevens, Gunnar and Jakobi, Timo and Denef, Sebastian and Ramirez, Leonardo and Wulf, Volker and Randall, Dave},
year = {2014},
keywords = {PRAXLABS, SMARTLIVE, sustainability, design, DBL, editorial board member, empirical studies in interaction, interacting with computers, user studies},
pages = {1--26},
}

Verhaltensbasiertes Energiesparen am Arbeitsplatz: Ergebnisse einer vergleichenden Studie

Jakobi Timo, Stevens Gunnar, Schwartz Tobias
Multikonferenz Wirtschaftsinformatik (MKWI): 2014 .
[BibTeX]

@inproceedings{jakobi_verhaltensbasiertes_2014,
title = {Verhaltensbasiertes {Energiesparen} am {Arbeitsplatz}: {Ergebnisse} einer vergleichenden {Studie}},
booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
publisher = {Universit\{\{\}\{ä\}\{\}\}tsverlag Paderborn},
author = {Jakobi, Timo and Stevens, Gunnar and Schwartz, Tobias},
year = {2014},
keywords = {PRAXLABS},
pages = {76--88},
}

Editorial: Mensch-Computer-Interaktion und Social Computing in Krisensituationen

Reuter Christian, Ludwig Thomas, Pipek Volkmar, Herczeg Michael, Mentler Tilo, Nestler Simon, Sautter Johannes
Mensch & Computer: Workshopband: 2014 München, Germany. .
[BibTeX] [Abstract] [Download PDF]

Die Mensch-Computer-Interaktion und Social Computing in Krisensituationen wird auch in Zukunft eine große Rolle spielen. Mit diesem Workshop möchten wir einen kleinen Beitrag leisten, diese Entwicklung in sinnvoller Weise mitzugestalten.

@inproceedings{reuter_editorial_2014,
address = {München, Germany},
title = {Editorial: {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in {Krisensituationen}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuteretal_mci-krisen-editorial_muc.pdf},
abstract = {Die Mensch-Computer-Interaktion und Social Computing in Krisensituationen wird auch in Zukunft eine große Rolle spielen. Mit diesem Workshop möchten wir einen kleinen Beitrag leisten, diese Entwicklung in sinnvoller Weise mitzugestalten.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent},
pages = {101--104},
}

Proceedings des Workshops Mensch-Computer-Interaktion und Social Computing in Krisensituationen

Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.

@inproceedings{reuter_proceedings_2014,
address = {München, Germany},
title = {Proceedings des {Workshops} {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in {Krisensituationen}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_proc-mci-in-krisen_muc.pdf},
abstract = {Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {99--140},
}

Come_in@Palestine: Adapting a German Computer Club Concept to a Palestinian Refugee Camp

Aal Konstantin, Yerousis George, Schubert Kai, Hornung Dominik, Stickel Oliver, Wulf Volker
Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology: 2014 New York, NY, USA. . doi:10.1145/2631488.2631498
[BibTeX] [Download PDF]

@inproceedings{aal_come_inpalestine_2014,
address = {New York, NY, USA},
series = {{CABS} '14},
title = {Come\_in@{Palestine}: {Adapting} a {German} {Computer} {Club} {Concept} to a {Palestinian} {Refugee} {Camp}},
isbn = {978-1-4503-2557-8},
url = {http://doi.acm.org/10.1145/2631488.2631498},
doi = {10.1145/2631488.2631498},
booktitle = {Proceedings of the 5th {ACM} {International} {Conference} on {Collaboration} {Across} {Boundaries}: {Culture}, {Distance} \& {Technology}},
publisher = {ACM},
author = {Aal, Konstantin and Yerousis, George and Schubert, Kai and Hornung, Dominik and Stickel, Oliver and Wulf, Volker},
year = {2014},
keywords = {CSCW, PRAXLABS, FabLab, yallah, Come\_In, computer club, children, communities, integration, international collaboration},
pages = {111--120},
}

Tangible and Screen-Based Interfaces for End-User Workflow Modeling

Boden Alexander, Dörner Christian, Draxler Sebastian, Pipek Volkmar, Stevens Gunnar, Wulf Volker
Ieee software 2014;31(4):65–71. doi:10.1109/MS.2013.71
[BibTeX] [Download PDF]

@article{boden_tangible_2014,
title = {Tangible and {Screen}-{Based} {Interfaces} for {End}-{User} {Workflow} {Modeling}},
volume = {31},
url = {http://dx.doi.org/10.1109/MS.2013.71},
doi = {10.1109/MS.2013.71},
number = {4},
journal = {IEEE Software},
author = {Boden, Alexander and Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Stevens, Gunnar and Wulf, Volker},
year = {2014},
keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES},
pages = {65--71},
}

Entwicklung eines SOA-basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien

Reuter Christian, Ritzkatis Michael, Ludwig Thomas
Informatik 2014 – Big Data – Komplexität meistern: 2014 Stuttgart, Germany. .
[BibTeX] [Abstract] [Download PDF]

Dieser Beitrag soll aufzeigen, wie ein anpassbarer Bewertungsdienst die Nutzung bürgergenerierter Inhalte aus sozialen Medien unterstützen kann. Dabei soll insbesondere geklärt werden, wie dieser gestaltet werden kann und wie Nutzer die Qualitätskriterien angemessen artikulieren können. Nach einer Darstellung von Grundlagen und verwandten Arbeiten wird anhand einer empirischen Vorstudie der Umgang von Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit bürgergenerierten Informationen betrachtet. Basierend auf den dort gewonnen Erkenntnissen wurde ein service-orientierter Bewertungsdienst entwickelt und in eine Anwendung integriert, welche so den Zugang zu bürgergenerierten Informationen aus verschiedenen sozialen Medien inklusive einer anpassbaren Qualitätsbewertung ermöglicht. Eine abschließende Evaluation illustriert deren mögliche Anwendung in der Praxis.

@inproceedings{reuter_entwicklung_2014,
address = {Stuttgart, Germany},
title = {Entwicklung eines {SOA}-basierten und anpassbaren {Bewertungsdienstes} für {Inhalte} aus sozialen {Medien}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterritzkatisludwig-soabewertungsozialemedien_inf.pdf},
abstract = {Dieser Beitrag soll aufzeigen, wie ein anpassbarer Bewertungsdienst die Nutzung bürgergenerierter Inhalte aus sozialen Medien unterstützen kann. Dabei soll insbesondere geklärt werden, wie dieser gestaltet werden kann und wie Nutzer die Qualitätskriterien angemessen artikulieren können. Nach einer Darstellung von Grundlagen und verwandten Arbeiten wird anhand einer empirischen Vorstudie der Umgang von Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit bürgergenerierten Informationen betrachtet. Basierend auf den dort gewonnen Erkenntnissen wurde ein service-orientierter Bewertungsdienst entwickelt und in eine Anwendung integriert, welche so den Zugang zu bürgergenerierten Informationen aus verschiedenen sozialen Medien inklusive einer anpassbaren Qualitätsbewertung ermöglicht. Eine abschließende Evaluation illustriert deren mögliche Anwendung in der Praxis.},
booktitle = {Informatik 2014 - {Big} {Data} - {Komplexität} meistern},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Ritzkatis, Michael and Ludwig, Thomas},
editor = {Plöderereder, E. and Grunske, L. and Schneider, E. and Ull, D.},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {977--988},
}

Communication between Power Blackout and Mobile Network Overload

Reuter Christian
International journal of information systems for crisis response and management (ijiscram) 2014;6(2):38–53. doi:10.4018/ijiscram.2014040103
[BibTeX] [Abstract] [Download PDF]

In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, primarily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communication during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom‘, an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.

@article{reuter_communication_2014,
title = {Communication between {Power} {Blackout} and {Mobile} {Network} {Overload}},
volume = {6},
url = {http://www.cscw.uni-siegen.de/publikationen/dokumente/2014/2014_reuter_blackoutcommunication_ijiscram.pdf https://www.igi-global.com/gateway/article/120604 https://www.wineme.uni-siegen.de/paper/2014/2014_reuter_blackoutcommunication_ijiscram.pdf},
doi = {10.4018/ijiscram.2014040103},
abstract = {In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, primarily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communication during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom', an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, Infrastruktur, RSF, InfoStrom},
pages = {38--53},
}

Adaptierbare Qualitätsbewertung bürgergenerierter Inhalte aus sozialen Medien

Reuter Christian, Ritzkatis Michael
Mensch & Computer: Tagungsband: 2014 München. .
[BibTeX] [Download PDF]

@inproceedings{reuter_adaptierbare_2014,
address = {München},
title = {Adaptierbare {Qualitätsbewertung} bürgergenerierter {Inhalte} aus sozialen {Medien}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterritzkatis_adaptierbarequalitaetsbewertung_muc.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ritzkatis, Michael},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {115--124},
}

Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany

Kaufhold Marc-André, Reuter Christian
I-com – zeitschrift für interaktive und kooperative medien 2014;13(1):20–28. doi:10.1515/icom.2014.0004
[BibTeX] [Abstract] [Download PDF]

Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz.

@article{kaufhold_vernetzte_2014,
title = {Vernetzte {Selbsthilfe} in {Sozialen} {Medien} am {Beispiel} des {Hochwassers} 2013 / {Linked} {Self}-{Help} in {Social} {Media} using the example of the {Floods} 2013 in {Germany}},
volume = {13},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_kaufholdreuter_vernetzteselbsthilfehochwasser_icom.pdf},
doi = {10.1515/icom.2014.0004},
abstract = {Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz.},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
author = {Kaufhold, Marc-André and Reuter, Christian},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Kooperation},
pages = {20--28},
}

Technical Limitations for Designing Applications for Social Media

Reuter Christian, Scholl Simon
Mensch & Computer: Workshopband: 2014 München, Germany. .
[BibTeX] [Abstract] [Download PDF]

Social media content is used in various applications for businesses, organizations and citizens. However, there are technical limitations for analyzing content from social media; these include the way how data can be gained and which safety regulations as well as query limitations have to be considered. They are of specific importance when designing applications for time critical scenarios, such as crisis management. This paper analyzes these limitations (in June 2014) for the most important social media. The selection of social media is based on the Monthly Active Users (MAU), which counts unique users over 30 days. Besides the identification of various limitations, this paper outlines ap proaches to access the data and summarizes design considerations.

@inproceedings{reuter_technical_2014,
address = {München, Germany},
title = {Technical {Limitations} for {Designing} {Applications} for {Social} {Media}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterscholl_technicallimitationssocialmedia_muc.pdf},
abstract = {Social media content is used in various applications for businesses, organizations and citizens. However, there are technical limitations for analyzing content from social media; these include the way how data can be gained and which safety regulations as well as query limitations have to be considered. They are of specific importance when designing applications for time critical scenarios, such as crisis management. This paper analyzes these limitations (in June 2014) for the most important social media. The selection of social media is based on the Monthly Active Users (MAU), which counts unique users over 30 days. Besides the identification of various limitations, this paper outlines ap proaches to access the data and summarizes design considerations.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Scholl, Simon},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent, SMO, Infrastruktur},
pages = {131--140},
}

Special Issue zu „Interaktion und Kooperation im Krisenmanagement“

I-com – zeitschrift für interaktive und kooperative medien 2014;13(1):1–62.
[BibTeX] [Download PDF]

@article{pipek_special_2014-1,
title = {Special {Issue} zu "{Interaktion} und {Kooperation} im {Krisenmanagement}"},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {1--62},
}

Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen

Ludwig Thomas, Siebigteroth Tim
Mensch & Computer: Tagungsband: 2014 .
[BibTeX] [Download PDF]

@inproceedings{ludwig_unterstutzung_2014,
title = {Unterstützung von {BOS} durch {Mobile} {Crowd} {Sensing} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3866 https://pdfs.semanticscholar.org/bf44/2e02a8c8fe37f17bd11bc7fe68d85089a7b5.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Siebigteroth, Tim},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {117--123},
}

Crisis Informatics and Collaboration: A Brief Introduction

Pipek Volkmar, Liu Sophia B, Kerne Andruid
Computer supported cooperative work: the journal of collaborative computing (jcscw) 2014;23(4-6):339–345. doi:10.1007/s10606-014-9211-4
[BibTeX] [Download PDF]

@article{pipek_crisis_2014,
title = {Crisis {Informatics} and {Collaboration}: {A} {Brief} {Introduction}},
volume = {23},
url = {http://link.springer.com/10.1007/s10606-014-9211-4},
doi = {10.1007/s10606-014-9211-4},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Pipek, Volkmar and Liu, Sophia B. and Kerne, Andruid},
year = {2014},
keywords = {CSCW, PRAXLABS, A-Paper},
pages = {339--345},
}

Thinking beyond the box: designing interactive TV across different devices

Hess Jan, Knoche Hendrik, Wulf Volker
Behaviour & information technology 2014;33(8):781–783. doi:10.1080/0144929X.2014.927163
[BibTeX] [Abstract] [Download PDF]

View full textDownload full textRelated articlesView all related articles var addthis_\config = \{\{\} ui_\cobrand: „Taylor &\ Francis Online“, services_\compact: „citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more“, pubid: „ra-4dff56cd6bb1830b“ \{\}\}; Share on print Share on facebook Share on twitter More Sharing Services var addthis_\config = \{\{\}“data_\track_\addressbar“:true,“ui_\click“:true\{\}\}; Add to shortlist Link Permalink http://dx.doi.org/10.1080/0144929X.2014.927163 Download Citation Recommend to: A friend

@article{hess_thinking_2014,
title = {Thinking beyond the box: designing interactive {TV} across different devices},
volume = {33},
issn = {0144-929X},
url = {http://dx.doi.org/10.1080/0144929X.2014.927163 http://www.tandfonline.com/doi/abs/10.1080/0144929X.2014.927163},
doi = {10.1080/0144929X.2014.927163},
abstract = {View full textDownload full textRelated articlesView all related articles var addthis\{\_\}config = \{\{\} ui\{\_\}cobrand: "Taylor \{\&\} Francis Online", services\{\_\}compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" \{\}\}; Share on print Share on facebook Share on twitter More Sharing Services var addthis\{\_\}config = \{\{\}"data\{\_\}track\{\_\}addressbar":true,"ui\{\_\}click":true\{\}\}; Add to shortlist Link Permalink http://dx.doi.org/10.1080/0144929X.2014.927163 Download Citation Recommend to: A friend},
number = {8},
journal = {Behaviour \& Information Technology},
author = {Hess, Jan and Knoche, Hendrik and Wulf, Volker},
month = jul,
year = {2014},
pmid = {25246403},
keywords = {PRAXLABS, icle},
pages = {781--783},
}

Improving Processes for User Support in e-Science

Chunpir Hashim, Curri Endrit
Proceedings of the 2014 IEEE 10th International Conference on e-Science – Volume 02: 2014 Washington, DC, USA. . doi:10.1109/eScience.2014.43
[BibTeX] [Download PDF]

@inproceedings{chunpir_improving_2014,
address = {Washington, DC, USA},
series = {E-{SCIENCE} '14},
title = {Improving {Processes} for {User} {Support} in e-{Science}},
isbn = {978-1-4799-4287-9},
url = {http://dx.doi.org/10.1109/eScience.2014.43},
doi = {10.1109/eScience.2014.43},
booktitle = {Proceedings of the 2014 {IEEE} 10th {International} {Conference} on e-{Science} - {Volume} 02},
publisher = {IEEE Computer Society},
author = {Chunpir, Hashim and Curri, Endrit},
year = {2014},
keywords = {CSCW, PRAXLABS, e-Research in Earth Sciences, e-Science User Services, help desk, Information Technology Services Management (ITSM), management of support activities, service desk, user support process},
pages = {87--90},
}

CrowdMonitor: Monitoring Physical and Digital Activities of Citizens During Emergencies

Ludwig Thomas, Siebigteroth Tim, Pipek Volkmar
Social Informatics – SocInfo 2014 International Workshops, Barcelona, Spain, November 11, 2014, Revised Selected Papers: 2014 . doi:10.1007/978-3-319-15168-7_51
[BibTeX] [Download PDF]

@inproceedings{ludwig_crowdmonitor_2014,
series = {Lecture {Notes} in {Computer} {Science}},
title = {{CrowdMonitor}: {Monitoring} {Physical} and {Digital} {Activities} of {Citizens} {During} {Emergencies}},
volume = {8852},
isbn = {978-3-319-15167-0},
url = {http://dx.doi.org/10.1007/978-3-319-15168-7_51 http://www.tholud.de/wp-content/uploads/2014/12/2014-Ludwig-Siebigteroth-Pipek-SoHuman.pdf},
doi = {10.1007/978-3-319-15168-7_51},
booktitle = {Social {Informatics} - {SocInfo} 2014 {International} {Workshops}, {Barcelona}, {Spain}, {November} 11, 2014, {Revised} {Selected} {Papers}},
publisher = {Springer},
author = {Ludwig, Thomas and Siebigteroth, Tim and Pipek, Volkmar},
editor = {Aiello, Luca Maria and McFarland, Daniel A},
year = {2014},
keywords = {CSCW, PRAXLABS},
pages = {421--428},
}

Designing with Users for Domestic Environments: Methods – Challenges – Lessons Learned

Ogonowski Corinna, Ley Benedikt, Randall David, Mu Mu, Race Nicholas JP, Rouncefield Mark
Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing: 2014 New York, NY, USA. . doi:10.1145/2556420.2558855
[BibTeX] [Download PDF]

@inproceedings{ogonowski_designing_2014,
address = {New York, NY, USA},
series = {{CSCW} {Companion} '14},
title = {Designing with {Users} for {Domestic} {Environments}: {Methods} - {Challenges} - {Lessons} {Learned}},
isbn = {978-1-4503-2541-7},
url = {http://doi.acm.org/10.1145/2556420.2558855},
doi = {10.1145/2556420.2558855},
booktitle = {Proceedings of the {Companion} {Publication} of the 17th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} \& {Social} {Computing}},
publisher = {ACM},
author = {Ogonowski, Corinna and Ley, Benedikt and Randall, David and Mu, Mu and Race, Nicholas J P and Rouncefield, Mark},
year = {2014},
keywords = {CSCW, PRAXLABS, participatory design, Smart Live, ethics, cooperation process, domestic environment, empirical methods, field studies, user-involvement},
pages = {335--338},
}

Special Issue zum Themenschwerpunkt Krisenmanagement

I-com – zeitschrift für interaktive und kooperative medien 2014;13(1).
[BibTeX] [Download PDF]

@article{pipek_special_2014-2,
title = {Special {Issue} zum {Themenschwerpunkt} {Krisenmanagement}},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
}

Forschungsherausforderungen der Interaktion und Kooperation im Krisenmanagement

Pipek Volkmar, Reuter Christian
I-com – zeitschrift für interaktive und kooperative medien 2014;13(1):1–3.
[BibTeX] [Abstract] [Download PDF]

Im Zuge der wachsenden Vernetzung mit mobilen, interaktiven und kooperativen Technologien und der zunehmenden Bedeutung sozialer Medien haben sich auch im Bereich Krisenmanagement und zivile Sicherheitsforschung neue Möglichkeiten und Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen BOS („Behörden und Organisationen mit Sicherheitsaufgaben“), aber zunehmend auch Interaktionen und Kooperationen, welche auch die von der Krise betroffenen Akteure, wie Industrie und Bürger als aktive Krisenmanager wahrnehmen und unterstützen.

@article{pipek_forschungsherausforderungen_2014,
title = {Forschungsherausforderungen der {Interaktion} und {Kooperation} im {Krisenmanagement}},
volume = {13},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_pipekreuter_forschungsherausforderungenkrisen_icom.pdf http://www.degruyter.com/view/j/icom.2014.13.issue-1/icom-2014-0001/icom-2014-0001.xml?format=INT},
abstract = {Im Zuge der wachsenden Vernetzung mit mobilen, interaktiven und kooperativen Technologien und der zunehmenden Bedeutung sozialer Medien haben sich auch im Bereich Krisenmanagement und zivile Sicherheitsforschung neue Möglichkeiten und Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen BOS ("Behörden und Organisationen mit Sicherheitsaufgaben"), aber zunehmend auch Interaktionen und Kooperationen, welche auch die von der Krise betroffenen Akteure, wie Industrie und Bürger als aktive Krisenmanager wahrnehmen und unterstützen.},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
author = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, Kooperation, GI-CSCW-B},
pages = {1--3},
}

Collaboration and Coordination in the Context of Informal Care (CCCiC 2014)

Tellioğlu Hilda, Lewkowicz Myriam, Pinatti De Carvalho Aparecido Fabiano, Brešković Ivan, Schorch Marén, Tellioğlu Hilda, Lewkowicz Myriam, Pinatti De Carvalho Aparecido Fabiano, Brešković Ivan, Schorch Marén
Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work &\#38; Social Computing: 2014 New York, NY, USA. . doi:10.1145/2556420.2558862
[BibTeX] [Download PDF]

@inproceedings{tellioglu_collaboration_2014-1,
address = {New York, NY, USA},
series = {{CSCW} {Companion} '14},
title = {Collaboration and {Coordination} in the {Context} of {Informal} {Care} ({CCCiC} 2014)},
isbn = {978-1-4503-2541-7},
url = {http://dl.acm.org/citation.cfm?doid=2556420.2558862 http://doi.acm.org/10.1145/2556420.2558862},
doi = {10.1145/2556420.2558862},
booktitle = {Proceedings of the {Companion} {Publication} of the 17th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} \&\#38; {Social} {Computing}},
publisher = {ACM},
author = {Tellioğlu, Hilda and Lewkowicz, Myriam and Pinatti De Carvalho, Aparecido Fabiano and Brešković, Ivan and Schorch, Marén and Tellioğlu, Hilda and Lewkowicz, Myriam and Pinatti De Carvalho, Aparecido Fabiano and Brešković, Ivan and Schorch, Marén},
year = {2014},
keywords = {PRAXLABS, informal care givers, user-centred design},
pages = {339--342},
}

Mitfahrpraktiken älterer Menschen verstehen und gestalten: Ergebnisse einer ethnographischen Studie

Meurer Johanna, Stein Martin, Rohde Markus, Wulf Volker
Multikonferenz Wirtschaftsinformatik (MKWI): 2014 Paderborn. .
[BibTeX] [Download PDF]

@inproceedings{meurer_mitfahrpraktiken_2014,
address = {Paderborn},
title = {Mitfahrpraktiken älterer {Menschen} verstehen und gestalten: {Ergebnisse} einer ethnographischen {Studie}},
url = {http://rambaldo.uni-paderborn.de/indico/contributionDisplay.py?contribId=12%7B&%7DsessionId=61%7B&%7DconfId=0},
booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
publisher = {CD-Publikationen},
author = {Meurer, Johanna and Stein, Martin and Rohde, Markus and Wulf, Volker},
year = {2014},
keywords = {PRAXLABS, s-mobil},
}

Special Issue zum Themenschwerpunkt Krisenmanagement

I-com: journal of interactive media 2014;13(1).
[BibTeX] [Download PDF]

@article{pipek_special_2014-4,
title = {Special {Issue} zum {Themenschwerpunkt} {Krisenmanagement}},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com: Journal of Interactive Media},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
}

2013

Designing for the Living Room: Long-term User Involvement in a Living Lab

Ogonowski Corinna, Ley Benedikt, Hess Jan, Wan Lin, Wulf Volker
Proceedings of CHI ’13: 2013 New York, USA. . doi:10.1145/2470654.2466205
[BibTeX] [Download PDF]

@inproceedings{ogonowski_designing_2013,
address = {New York, USA},
series = {{CHI} '13},
title = {Designing for the {Living} {Room}: {Long}-term {User} {Involvement} in a {Living} {Lab}},
isbn = {978-1-4503-1899-0},
url = {http://doi.acm.org/10.1145/2470654.2466205},
doi = {10.1145/2470654.2466205},
booktitle = {Proceedings of {CHI} '13},
publisher = {ACM},
author = {Ogonowski, Corinna and Ley, Benedikt and Hess, Jan and Wan, Lin and Wulf, Volker},
month = apr,
year = {2013},
keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, SocialMedia, participatory design, living lab, LivingLabEnergy, domestic domain, long-term user study},
pages = {1539--1548},
}

Fighting against the wall: Social media use by political activists in a Palestinian village

Wulf Volker, Aal Konstantin, Abu Kteish Ibrahim, Atam Meryem, Schubert Kai, Rohde Markus, Yerousis George, Randall David
Proceedings of CHI ’13: 2013 . doi:10.1145/2470654.2466262
[BibTeX] [Abstract] [Download PDF]

We analyze practices of political activists in a Palestinian village located in the West Bank, who organize weekly demonstrations against Israel’s settlement policy and the separation wall. Over a period of 28 months, we conducted a field study consisting of eight days ‘on the ground‘ observation and interviewing, and extensive monitoring of Internet communication. We describe the activists‘ background and their efforts to organize these demonstrations under conditions of military occupation. Over time, we observe the role both digital and material factors play in the organization of protest.

@inproceedings{wulf_fighting_2013,
title = {Fighting against the wall: {Social} media use by political activists in a {Palestinian} village},
isbn = {978-1-4503-1899-0},
url = {http://dl.acm.org/citation.cfm?id=2470654.2466262},
doi = {10.1145/2470654.2466262},
abstract = {We analyze practices of political activists in a Palestinian village located in the West Bank, who organize weekly demonstrations against Israel's settlement policy and the separation wall. Over a period of 28 months, we conducted a field study consisting of eight days ‘on the ground' observation and interviewing, and extensive monitoring of Internet communication. We describe the activists' background and their efforts to organize these demonstrations under conditions of military occupation. Over time, we observe the role both digital and material factors play in the organization of protest.},
booktitle = {Proceedings of {CHI} '13},
publisher = {ACM},
author = {Wulf, Volker and Aal, Konstantin and Abu Kteish, Ibrahim and Atam, Meryem and Schubert, Kai and Rohde, Markus and Yerousis, George and Randall, David},
year = {2013},
keywords = {a-paper, appropriation, Come\_In, field study, political protest, PRAXLABS, social media, yallah},
pages = {1979--1988},
}

Sketching Design Dimensions for TV centered Cross Platform Environments

Hess Jan, Wan Lin
CHI ’13 Workshop on Exploring and Enhancing the User Experience for Television: 2013 .
[BibTeX]

@inproceedings{hess_sketching_2013,
title = {Sketching {Design} {Dimensions} for {TV} centered {Cross} {Platform} {Environments}},
isbn = {978-1-4503-0268-5},
booktitle = {{CHI} '13 {Workshop} on {Exploring} and {Enhancing} the {User} {Experience} for {Television}},
author = {Hess, Jan and Wan, Lin},
year = {2013},
keywords = {a-paper, awareness, cross platform environments, PRAXLABS, remote control, social media, social tv},
}

Usability-Hindernisse bei Software entwickelnden KMU

Hering Dominik, Kraft Xenia, Schwartz Tobias, Wulf Volker
Mensch & computer: workshopband 2013:9–18.
[BibTeX]

@article{hering_usability-hindernisse_2013,
title = {Usability-{Hindernisse} bei {Software} entwickelnden {KMU}},
journal = {Mensch \& Computer: Workshopband},
author = {Hering, Dominik and Kraft, Xenia and Schwartz, Tobias and Wulf, Volker},
year = {2013},
keywords = {PRAXLABS},
pages = {9--18},
}

Arranged Marriages as Support for Intra-ethnic Matchmaking? A Case Study on Muslim Migrants in Germany

Hense Andrea, Schorch Marén
International migration 2013;51(2):104–126.
[BibTeX]

@article{hense_arranged_2013,
title = {Arranged {Marriages} as {Support} for {Intra}-ethnic {Matchmaking}? {A} {Case} {Study} on {Muslim} {Migrants} in {Germany}},
volume = {51},
number = {2},
journal = {International Migration},
author = {Hense, Andrea and Schorch, Marén},
year = {2013},
keywords = {PRAXLABS},
pages = {104--126},
}

Power Outage Communications: Survey of Needs, Infrastructures and Concepts

Reuter Christian
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2013 Baden-Baden, Germany. .
[BibTeX] [Abstract] [Download PDF]

Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users‘ needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios.

@inproceedings{reuter_power_2013,
address = {Baden-Baden, Germany},
title = {Power {Outage} {Communications}: {Survey} of {Needs}, {Infrastructures} and {Concepts}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_reuter_poweroutagecommunication_iscram.pdf},
abstract = {Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users' needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Yang, L.},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Infrastruktur, RSF, InfoStrom, Power Outage, Citizen, Communication Infrastructures, Crisis Communication, Mobile Computing},
pages = {884--889},
}

Workshop on EUD for Supporting Sustainability in Maker Communities

Boden Alexander, Avram Gabriela, Posch Irene, Pipek Volkmar, Fitzpatrick Geraldine
End-User Development – 4th International Symposium, IS-EUD 2013, Copenhagen, Denmark, June 10-13, 2013. Proceedings: 2013 . doi:10.1007/978-3-642-38706-7_30
[BibTeX] [Download PDF]

@inproceedings{boden_workshop_2013,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Workshop on {EUD} for {Supporting} {Sustainability} in {Maker} {Communities}},
volume = {7897},
isbn = {978-3-642-38705-0},
url = {http://dx.doi.org/10.1007/978-3-642-38706-7_30},
doi = {10.1007/978-3-642-38706-7_30},
booktitle = {End-{User} {Development} - 4th {International} {Symposium}, {IS}-{EUD} 2013, {Copenhagen}, {Denmark}, {June} 10-13, 2013. {Proceedings}},
publisher = {Springer},
author = {Boden, Alexander and Avram, Gabriela and Posch, Irene and Pipek, Volkmar and Fitzpatrick, Geraldine},
editor = {Dittrich, Yvonne and Burnett, Margaret M and Mørch, Anders I and Redmiles, David F},
year = {2013},
keywords = {CSCW, PRAXLABS},
pages = {298--303},
}

Involving Users in the wild-Participatory Product Development in and with Online Communities

Hess Jan, Randall David, Pipek Volkmar, Wulf Volker
International journal of human-computer studies (ijhcs) 2013;71(5):570–589. doi:10.1016/j.ijhcs.2013.01.003
[BibTeX] [Download PDF]

@article{hess_involving_2013,
title = {Involving {Users} in the wild-{Participatory} {Product} {Development} in and with {Online} {Communities}},
volume = {71},
url = {http://dx.doi.org/10.1016/j.ijhcs.2013.01.003},
doi = {10.1016/j.ijhcs.2013.01.003},
number = {5},
journal = {International Journal of Human-Computer Studies (IJHCS)},
author = {Hess, Jan and Randall, David and Pipek, Volkmar and Wulf, Volker},
year = {2013},
keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES, Participatory design, End user development, User-driven software development},
pages = {570--589},
}

Dealing with Wandering in Institutional Care: Exploring the Field

Müller Claudia, Wan Lin, Wulf Volker
Proceedings of the ICTs for improving Patients Rehabilitation Research Techniques: 2013 Venice, Italy. . doi:10.4108/icst.pervasivehealth.2013.252103
[BibTeX]

@inproceedings{muller_dealing_2013,
address = {Venice, Italy},
title = {Dealing with {Wandering} in {Institutional} {Care}: {Exploring} the {Field}},
isbn = {978-1-936968-80-0},
doi = {10.4108/icst.pervasivehealth.2013.252103},
booktitle = {Proceedings of the {ICTs} for improving {Patients} {Rehabilitation} {Research} {Techniques}},
publisher = {IEEE},
author = {Müller, Claudia and Wan, Lin and Wulf, Volker},
year = {2013},
keywords = {PRAXLABS, italg},
pages = {101--104},
}

What You See Is What I Need: Mobile Reporting Practices in Emergencies

Ludwig Thomas, Reuter Christian, Pipek Volkmar
Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW): 2013 Paphos, Cyrus. . doi:10.1007/978-1-4471-5346-7_10
[BibTeX] [Abstract] [Download PDF]

Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre’s IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

@inproceedings{ludwig_what_2013,
address = {Paphos, Cyrus},
title = {What {You} {See} {Is} {What} {I} {Need}: {Mobile} {Reporting} {Practices} in {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_wysiwin-morep_ecscw.pdf http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_10},
doi = {10.1007/978-1-4471-5346-7_10},
abstract = {Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.},
booktitle = {Proceedings of the {European} {Conference} on {Computer} {Supported} {Cooperative} {Work} ({ECSCW})},
publisher = {Springer},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
editor = {Bertelsen, Olav W. and Ciolfi, Luigina and Grasso, Antonietta and Papadopoulos, George Angelos},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK},
pages = {181--206},
}

Cultivating Energy Literacy: Results from a Longitudinal Living Lab Study of a Home Energy Management System

Schwartz Tobias, Denef Sebastian, Stevens Gunnar, Ramirez Leonardo, Wulf Volker
Proceedings of CHI ’13: 2013 New York, NY, USA. . doi:10.1145/2470654.2466154
[BibTeX] [Abstract] [Download PDF]

This paper presents results of a three-year research project focused on the emplacement of Home Energy Management Systems (HEMS) in a living lab setting with seven households. The HEMS used in this study allowed householders to monitor energy consumption both in realtime and in retrospective on the TV and on mobile devices. Contrasting with existing research focused on how technology persuades people to consume less energy, our study uses a grounded approach to analyze HEMS emplacement. As an important result, we present here the issue of ‚energy literacy‘. Our study reveals that, by using HEMS, participants became increasingly literate in understanding domestic electricity consumption. We discuss the role HEMS played in that process and how the acquired literacy changed energy consumption patterns. We conclude that literacy in energy consumption has value on its own and explain how eco feedback system designs can benefit from this understanding. Copyright © 2013 ACM.

@inproceedings{schwartz_cultivating_2013,
address = {New York, NY, USA},
series = {{CHI} '13},
title = {Cultivating {Energy} {Literacy}: {Results} from a {Longitudinal} {Living} {Lab} {Study} of a {Home} {Energy} {Management} {System}},
isbn = {978-1-4503-1899-0},
url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-84877999779&partnerID=40&md5=0f531b7b46008d99297158e1951b58a2 http://doi.acm.org/10.1145/2470654.2466154},
doi = {10.1145/2470654.2466154},
abstract = {This paper presents results of a three-year research project focused on the emplacement of Home Energy Management Systems (HEMS) in a living lab setting with seven households. The HEMS used in this study allowed householders to monitor energy consumption both in realtime and in retrospective on the TV and on mobile devices. Contrasting with existing research focused on how technology persuades people to consume less energy, our study uses a grounded approach to analyze HEMS emplacement. As an important result, we present here the issue of 'energy literacy'. Our study reveals that, by using HEMS, participants became increasingly literate in understanding domestic electricity consumption. We discuss the role HEMS played in that process and how the acquired literacy changed energy consumption patterns. We conclude that literacy in energy consumption has value on its own and explain how eco feedback system designs can benefit from this understanding. Copyright © 2013 ACM.},
booktitle = {Proceedings of {CHI} '13},
publisher = {ACM},
author = {Schwartz, Tobias and Denef, Sebastian and Stevens, Gunnar and Ramirez, Leonardo and Wulf, Volker},
year = {2013},
keywords = {a-paper, Energy literacy, Energy monitoring, HEMS, PRAXLABS},
pages = {1193--1202},
}

Combining Real and Virtual Volunteers through Social Media

Reuter Christian, Heger Oliver, Pipek Volkmar
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2013 Baden-Baden, Germany. .
[BibTeX] [Abstract] [Download PDF]

Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

@inproceedings{reuter_combining_2013,
address = {Baden-Baden, Germany},
title = {Combining {Real} and {Virtual} {Volunteers} through {Social} {Media}},
url = {http://www.wineme.uni-siegen.de/paper/2013/2013_reuterhegerpipek_combiningrealvirtualvolunteerssocialmedia_iscram.pdf},
abstract = {Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Selected, SMO, social media, Kooperation, InfoStrom, volunteers, collaboration, collaborative resilience, disasters, emergent groups},
pages = {1--10},
}

Impacts of New Technologies on Media Usage and Social Behaviour in Domestic Environments

Ley Benedikt, Ogonowski Corinna, Hess Jan, Reichling Tim, Wan Lin, Wulf Volker
Behaviour & information technology 2013;33(August):37–41. doi:10.1080/0144929X.2013.832383
[BibTeX] [Download PDF]

@article{ley_impacts_2013,
title = {Impacts of {New} {Technologies} on {Media} {Usage} and {Social} {Behaviour} in {Domestic} {Environments}},
volume = {33},
url = {http://dx.doi.org/10.1080/0144929X.2013.832383},
doi = {10.1080/0144929X.2013.832383},
number = {August},
journal = {Behaviour \& Information Technology},
author = {Ley, Benedikt and Ogonowski, Corinna and Hess, Jan and Reichling, Tim and Wan, Lin and Wulf, Volker},
month = aug,
year = {2013},
keywords = {CSCW, PRAXLABS, SocialMedia, Living Lab, diary study, living room, media usage, television, long-term study},
pages = {37--41},
}

Uncovering Practices of Making Energy Consumption Accountable: A Phenomenological Inquiry

Schwartz Tobias, Stevens Gunnar, Ramirez Leonardo, Wulf Volker
Acm transactions on computer-human interaction (tochi) 2013;20(2):Art. No. 12. doi:10.1145/2463579.2463583
[BibTeX] [Download PDF]

@article{schwartz_uncovering_2013,
title = {Uncovering {Practices} of {Making} {Energy} {Consumption} {Accountable}: {A} {Phenomenological} {Inquiry}},
volume = {20},
issn = {1073-0516},
url = {http://doi.acm.org/10.1145/2463579.2463583},
doi = {10.1145/2463579.2463583},
number = {2},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Schwartz, Tobias and Stevens, Gunnar and Ramirez, Leonardo and Wulf, Volker},
year = {2013},
keywords = {PRAXLABS, Energy, phenomenology, SMARTLIVE, sustainability},
pages = {Art. No. 12},
}

Unterstützung mobiler Geo-Kollaboration zur Lageeinschätzung von Feuerwehr und Polizei

Reuter Christian, Ritzkatis Michael
Proceedings of the International Conference on Wirtschaftsinformatik (WI): 2013 Leipzig, Germany. .
[BibTeX] [Abstract] [Download PDF]

Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.

@inproceedings{reuter_unterstutzung_2013,
address = {Leipzig, Germany},
title = {Unterstützung mobiler {Geo}-{Kollaboration} zur {Lageeinschätzung} von {Feuerwehr} und {Polizei}},
url = {https://www.wineme.uni-siegen.de/paper/2013/reuterritzkatis2013_mobilegeokollaboration_wi2013.pdf http://aisel.aisnet.org/wi2013/117},
abstract = {Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
author = {Reuter, Christian and Ritzkatis, Michael},
editor = {Alt, Rainer and Franczyk, Bogdan},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, SMO, Kooperation, InfoStrom, Feuerwehr, Geoinformationssysteme, Kollaboration, Mobile Applications, Polizei},
pages = {1877--1891},
}

Challenges of Long-Term User Involvement in a Living Lab

Ogonowski Corinna, Ley Benedikt, Stevens Gunnar
CHI ’13 Workshop on Methods for Studying Technology in the Home: 2013 .
[BibTeX]

@inproceedings{ogonowski_challenges_2013,
title = {Challenges of {Long}-{Term} {User} {Involvement} in a {Living} {Lab}},
isbn = {978-1-4503-1899-0},
booktitle = {{CHI} '13 {Workshop} on {Methods} for {Studying} {Technology} in the {Home}},
author = {Ogonowski, Corinna and Ley, Benedikt and Stevens, Gunnar},
year = {2013},
keywords = {a-paper, domestic domain, Living Lab, LivingLabEnergy, long-term study, PRAXLABS},
pages = {1--4},
}

Design of a Process Modell for Unmanned Aerial Systems (UAS) in Emergencies

Thamm Hans-Peter, Ludwig Thomas, Reuter Christian
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2013 Baden-Baden, Germany. .
[BibTeX] [Abstract] [Download PDF]

The electricity network is one of the most important infrastructures in modern industrialized societies. In the case of power outages, the society becomes aware of their dependence on electricity and organizations responsible for recovery work need precise information about the location and the type of the damage, which are usually not available. Unmanned Aerial Systems (UAS), commonly known as drones, are aircrafts without a human pilot on board and may help to collect this information. While many technical approaches for UAS exist, a systematic process model for using UAS in emergencies based on the organizations needs is still missing. Based on the presentation of current types of UAS, approaches of using UAS and workshops with organizations responsible for recovery work (police and fire department, public administration, power supplier) this paper presents a process model for UAS in emergencies, especially power outages, which takes both theoretical findings and human experiences into consideration.

@inproceedings{thamm_design_2013,
address = {Baden-Baden, Germany},
title = {Design of a {Process} {Modell} for {Unmanned} {Aerial} {Systems} ({UAS}) in {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2013//2013_thammludwigreuter_uasemergency_iscram.pdf},
abstract = {The electricity network is one of the most important infrastructures in modern industrialized societies. In the case of power outages, the society becomes aware of their dependence on electricity and organizations responsible for recovery work need precise information about the location and the type of the damage, which are usually not available. Unmanned Aerial Systems (UAS), commonly known as drones, are aircrafts without a human pilot on board and may help to collect this information. While many technical approaches for UAS exist, a systematic process model for using UAS in emergencies based on the organizations needs is still missing. Based on the presentation of current types of UAS, approaches of using UAS and workshops with organizations responsible for recovery work (police and fire department, public administration, power supplier) this paper presents a process model for UAS in emergencies, especially power outages, which takes both theoretical findings and human experiences into consideration.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Thamm, Hans-Peter and Ludwig, Thomas and Reuter, Christian},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
year = {2013},
keywords = {CSCW, PRAXLABS, Infrastruktur, InfoStrom, Collaboration, Drones, Emergency, Power Outage, Process Model, Unmanned Aerial Systems (UAS)},
pages = {478--487},
}

Mobiler Reporting-Mechanismus für örtlich verteilte Einsatzkräfte

Ludwig Thomas, Reuter Christian, Pipek Volkmar
Mensch & Computer: Tagungsband: 2013 Bremen, Germany. .
[BibTeX] [Abstract] [Download PDF]

Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen eine aktuelle und akkurate Informationsbasis. Einige dieser Informationen, z.B. Wetterinformationen, können über externe Dienste in Leitstellensystemen visualisiert werden. Andere müssen seitens der zuständigen Einheiten vor Ort via Funk gemeldet werden. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Reporting-Prozesse: In einer qualitativen empirischen Studie wurden die Kommunikationspraktiken von Polizei und Feuerwehr untersucht. Darauf aufbauend wurde ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen erstellt, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag illustriert, wie zielgerichtete Informationsanfragen unter Berück-sichtigung angemessener Metadaten das Reporting örtlich verteilter Einsatzkräfte unterstützen können.

@inproceedings{ludwig_mobiler_2013,
address = {Bremen, Germany},
title = {Mobiler {Reporting}-{Mechanismus} für örtlich verteilte {Einsatzkräfte}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_mobilerreportingmechanismus_menschcomputer.pdf},
abstract = {Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen eine aktuelle und akkurate Informationsbasis. Einige dieser Informationen, z.B. Wetterinformationen, können über externe Dienste in Leitstellensystemen visualisiert werden. Andere müssen seitens der zuständigen Einheiten vor Ort via Funk gemeldet werden. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Reporting-Prozesse: In einer qualitativen empirischen Studie wurden die Kommunikationspraktiken von Polizei und Feuerwehr untersucht. Darauf aufbauend wurde ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen erstellt, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag illustriert, wie zielgerichtete Informationsanfragen unter Berück-sichtigung angemessener Metadaten das Reporting örtlich verteilter Einsatzkräfte unterstützen können.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg-Verlag},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
editor = {Boll, Susanne and Maaß, Susanne and Malaka, Rainer},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, SMO, Kooperation, InfoStrom},
pages = {317--320},
}

Ankerpunkte für das Participatory Design mit älteren Menschen

Müller Claudia, Neufeldt Cornelius, Jakobi Timo, Wulf Volker
Mensch & Computer: Workshopband: 2013 München. .
[BibTeX] [Download PDF]

@inproceedings{muller_ankerpunkte_2013,
address = {München},
title = {Ankerpunkte für das {Participatory} {Design} mit älteren {Menschen}},
url = {http://books.google.com/books?hl=en&lr=&id=cVfpBQAAQBAJ&oi=fnd&pg=PA347&dq=info:SYqyqHLZHr4J:scholar.google.com&ots=_zT5Vmmg8b&sig=geLDLpiN1fpY9UDmArokpnMhtv4},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Verlag},
author = {Müller, Claudia and Neufeldt, Cornelius and Jakobi, Timo and Wulf, Volker},
year = {2013},
keywords = {PRAXLABS, DBL, italg},
pages = {347--354},
}

Entwicklung IT-basierter interorganisationaler Krisenmanagement-Infrastrukturen für Stromausfälle

Wiedenhoefer Torben, Reuter Christian, Ley Benedikt, Pipek Volkmar
Informatik 2013 – Informatik angepasst an Mensch, Organisation und Umwelt: 2013 Koblenz, Germany. .
[BibTeX] [Abstract] [Download PDF]

Große Stromausfälle, wie beispielsweise der Ausfall der Stromversorgung im Nordosten der USA (2003) oder der Ausfall in weiten Teilen von West-Europa (2005), machen die fundamentale Bedeutung von Strom in unserem täglichen Leben deutlich. Sie zeigen auch, welche wichtige Rolle die Kooperation und Zusammenarbeit zwischen allen Beteiligten der Bewältigungs- und Wiederherstellungsarbeit spielt. Die Erfahrungen aus diesen Ausfällen legen nahe, dass Stromnetzbetreiber, Feuerwehr, Polizei, Behörden und Bürger einer Vielzahl von unterschiedlichen Herausforderungen in der interorganisationalen Kommunikation und innerhalb von Informations- und Koordinierungsprozessen gegenüberstehen. Ziel des Forschungsprojekts „InfoStrom“, welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird, ist die Entwicklung von Konzepten, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. In diesem Beitrag werden potentielle Fragen und zukünftige Themen und erzielte Ergebnisse dargestellt, die sich auf die benutzerzentrierte Technologieentwicklung im Krisenmanagement und auf domain-spezifische Probleme, wie die Verbesserung der Integration von Bürgern in das Krisenmanagement, den Umgang mit Informationsunsicherheiten oder die Unterstützung des interorganisationalen Lernens, beziehen.

@inproceedings{wiedenhoefer_entwicklung_2013,
address = {Koblenz, Germany},
title = {Entwicklung {IT}-basierter interorganisationaler {Krisenmanagement}-{Infrastrukturen} für {Stromausfälle}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_wiedenhoeferreuterleypipek_entwicklungkrisenmanagementinfrastrukturen_inf.pdf},
abstract = {Große Stromausfälle, wie beispielsweise der Ausfall der Stromversorgung im Nordosten der USA (2003) oder der Ausfall in weiten Teilen von West-Europa (2005), machen die fundamentale Bedeutung von Strom in unserem täglichen Leben deutlich. Sie zeigen auch, welche wichtige Rolle die Kooperation und Zusammenarbeit zwischen allen Beteiligten der Bewältigungs- und Wiederherstellungsarbeit spielt. Die Erfahrungen aus diesen Ausfällen legen nahe, dass Stromnetzbetreiber, Feuerwehr, Polizei, Behörden und Bürger einer Vielzahl von unterschiedlichen Herausforderungen in der interorganisationalen Kommunikation und innerhalb von Informations- und Koordinierungsprozessen gegenüberstehen. Ziel des Forschungsprojekts „InfoStrom“, welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird, ist die Entwicklung von Konzepten, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. In diesem Beitrag werden potentielle Fragen und zukünftige Themen und erzielte Ergebnisse dargestellt, die sich auf die benutzerzentrierte Technologieentwicklung im Krisenmanagement und auf domain-spezifische Probleme, wie die Verbesserung der Integration von Bürgern in das Krisenmanagement, den Umgang mit Informationsunsicherheiten oder die Unterstützung des interorganisationalen Lernens, beziehen.},
booktitle = {Informatik 2013 - {Informatik} angepasst an {Mensch}, {Organisation} und {Umwelt}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Wiedenhoefer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar},
editor = {Hornbach, Matthias},
year = {2013},
keywords = {CSCW, PRAXLABS, Infrastruktur, RSF, Kooperation, InfoStrom},
pages = {1649--1658},
}

Anforderungen und technische Konzepte der Krisenkommunikation bei Stromausfall

Reuter Christian, Ludwig Thomas
Informatik 2013 – Informatik angepasst an Mensch, Organisation und Umwelt: 2013 Koblenz, Germany. .
[BibTeX] [Abstract] [Download PDF]

Im Falle von Stromausfällen kommt der Kommunikation von Stromnetzbetreibern bzw. Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit der Bevölkerung eine besondere Bedeutung zu, da durch strombezogene Ausfälle vieler Kommunikationsinfrastrukturen die klassischen Kommunikationsmedien oftmals nicht in ihrer Gänze genutzt werden können. In diesem Beitrag werden technische Alternativkonzepte zur Unterstützung der Krisenkommunikation bei Ausfall der Stromversorgung untersucht. Hierzu werden zuerst die Wahrnehmung von Stromausfällen durch Bürger und deren Informationsbedarfe dargestellt und anschließend Kommunikationsinfrastrukturen sowie deren Verfügbarkeit in verschiedenen Stromausfallszenarien analysiert. Hierauf aufbauend wird das Konzept einer Smartphone-Applikation vorgestellt, welches die Zeit zwischen Eintreten des Stromausfalls und einer möglichen oder zeitweisen Überlastung des Mobilfunknetzes adressiert und mit potentiellen Nutzern evaluiert wurde. Ziel war es, Erkenntnisse über mögliche mobilfunkbasierte Unterstützungskonzepte zu gewinnen und Design-Vorschläge zur Umsetzung solcher Konzepte zu geben.

@inproceedings{reuter_anforderungen_2013,
address = {Koblenz, Germany},
title = {Anforderungen und technische {Konzepte} der {Krisenkommunikation} bei {Stromausfall}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_reuterludwig_krisenkommunikationstromausfall_inf.pdf},
abstract = {Im Falle von Stromausfällen kommt der Kommunikation von Stromnetzbetreibern bzw. Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit der Bevölkerung eine besondere Bedeutung zu, da durch strombezogene Ausfälle vieler Kommunikationsinfrastrukturen die klassischen Kommunikationsmedien oftmals nicht in ihrer Gänze genutzt werden können. In diesem Beitrag werden technische Alternativkonzepte zur Unterstützung der Krisenkommunikation bei Ausfall der Stromversorgung untersucht. Hierzu werden zuerst die Wahrnehmung von Stromausfällen durch Bürger und deren Informationsbedarfe dargestellt und anschließend Kommunikationsinfrastrukturen sowie deren Verfügbarkeit in verschiedenen Stromausfallszenarien analysiert. Hierauf aufbauend wird das Konzept einer Smartphone-Applikation vorgestellt, welches die Zeit zwischen Eintreten des Stromausfalls und einer möglichen oder zeitweisen Überlastung des Mobilfunknetzes adressiert und mit potentiellen Nutzern evaluiert wurde. Ziel war es, Erkenntnisse über mögliche mobilfunkbasierte Unterstützungskonzepte zu gewinnen und Design-Vorschläge zur Umsetzung solcher Konzepte zu geben.},
booktitle = {Informatik 2013 - {Informatik} angepasst an {Mensch}, {Organisation} und {Umwelt}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Ludwig, Thomas},
editor = {Hornbach, Matthias},
year = {2013},
keywords = {CSCW, PRAXLABS, SMO, Infrastruktur, InfoStrom, VHB–C, WKWI-C},
pages = {1604--1618},
}

Sicherheitsarena – Ein Ansatz zur Verbesserung des Krisenmanagements durch Kooperation und Vernetzung

Pipek Volkmar, Reuter Christian, Ley Benedikt, Ludwig Thomas, Wiedenhoefer Torben
Crisis prevention – fachmagazin für innere sicherheit, bevölkerungsschutz und katastrophenhilfe 2013;3(1):58–59.
[BibTeX] [Abstract] [Download PDF]

Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.

@article{pipek_sicherheitsarena_2013,
title = {Sicherheitsarena – {Ein} {Ansatz} zur {Verbesserung} des {Krisenmanagements} durch {Kooperation} und {Vernetzung}},
volume = {3},
url = {http://www.wineme.uni-siegen.de/paper/2013/crisisprevention2013_sicherheitsarena.pdf},
abstract = {Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.},
number = {1},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Pipek, Volkmar and Reuter, Christian and Ley, Benedikt and Ludwig, Thomas and Wiedenhoefer, Torben},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom},
pages = {58--59},
}

Always beta: cooperative design in the smart home

Jakobi Timo, Stevens Gunnar
Pervasive and Ubiquitous Computing, Adjunct Publication: 2013 .
[BibTeX]

@inproceedings{jakobi_always_2013,
title = {Always beta: cooperative design in the smart home},
booktitle = {Pervasive and {Ubiquitous} {Computing}, {Adjunct} {Publication}},
publisher = {ACM},
author = {Jakobi, Timo and Stevens, Gunnar},
year = {2013},
keywords = {PRAXLABS, SMARTLIVE},
pages = {837--844},
}

Living Labs zur Gestaltung innovativer Mobilitätskonzepte für ältere Menschen

Meurer Johanna, Stein Martin, Stevens Gunnar
Mensch & Computer: Workshopband: 2013 .
[BibTeX]

@inproceedings{meurer_living_2013,
title = {Living {Labs} zur {Gestaltung} innovativer {Mobilitätskonzepte} für ältere {Menschen}},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Verlag},
author = {Meurer, Johanna and Stein, Martin and Stevens, Gunnar},
year = {2013},
keywords = {PRAXLABS, s-mobil},
pages = {95--102},
}

2012

IT-Unterstützung für Public Safety & Security: Interdisziplinäre Anforderungsanalyse, Architekturen und Gestaltungskonzepte (IT4PSS 2012)

König-Ries Birgitta, Pipek Volkmar, Pottebaum Jens, Strohschneider Stefan
Software Engineering 2012: Fachtagung des GI-Fachbereichs Softwaretechnik: 2012 Berlin. .
[BibTeX] [Download PDF]

@inproceedings{konig-ries_it-unterstutzung_2012,
address = {Berlin},
series = {{LNI}},
title = {{IT}-{Unterstützung} für {Public} {Safety} \& {Security}: {Interdisziplinäre} {Anforderungsanalyse}, {Architekturen} und {Gestaltungskonzepte} ({IT4PSS} 2012)},
volume = {198},
isbn = {978-3-88579-292-5},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings198/article6647.html},
booktitle = {Software {Engineering} 2012: {Fachtagung} des {GI}-{Fachbereichs} {Softwaretechnik}},
publisher = {GI},
author = {König-Ries, Birgitta and Pipek, Volkmar and Pottebaum, Jens and Strohschneider, Stefan},
editor = {Jähnichen, Stefan and Küpper, Axel and Albayrak, Sahin},
year = {2012},
keywords = {CSCW, PRAXLABS},
pages = {196},
}

End-user interactions with intelligent and autonomous systems

Stumpf Simone, Burnett Margaret, Pipek Volkmar, Wong Weng-Keen
CHI Conference on Human Factors in Computing Systems, CHI ’12, Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012: 2012 . doi:10.1145/2212776.2212713
[BibTeX] [Download PDF]

@inproceedings{stumpf_end-user_2012,
title = {End-user interactions with intelligent and autonomous systems},
isbn = {978-1-4503-1016-1},
url = {http://doi.acm.org/10.1145/2212776.2212713},
doi = {10.1145/2212776.2212713},
booktitle = {{CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} '12, {Extended} {Abstracts} {Volume}, {Austin}, {TX}, {USA}, {May} 5-10, 2012},
publisher = {ACM},
author = {Stumpf, Simone and Burnett, Margaret and Pipek, Volkmar and Wong, Weng-Keen},
editor = {Konstan, Joseph A and Chi, Ed H and Höök, Kristina},
year = {2012},
keywords = {a-paper, CSCW, PRAXLABS},
pages = {2755--2758},
}

Social Media for Supporting Emergent Groups in Crisis Management

Reuter Christian, Heger Oliver, Pipek Volkmar
Proceedings of the CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics: 2012 Bonn, Germany. .
[BibTeX] [Abstract] [Download PDF]

The great importance of Social Media for our today’s life causes an increasing use of internet – based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review’s objective is to define the term ‘Emergent Group‘ and to outline their usage of Social Media as we ll as software – based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft – ware. We finally conclude by giving some potential re – search issues.

@inproceedings{reuter_social_2012,
address = {Bonn, Germany},
title = {Social {Media} for {Supporting} {Emergent} {Groups} in {Crisis} {Management}},
url = {http://wineme.uni-siegen.de/paper/2012/2012_reuterhegerpipek_socialmediaemergentgroups_cscw12-ws.pdf www.iisi.de/international-reports-on-socio-informatics-irsi/},
abstract = {The great importance of Social Media for our today's life causes an increasing use of internet - based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term ‘Emergent Group' and to outline their usage of Social Media as we ll as software - based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft - ware. We finally conclude by giving some potential re - search issues.},
booktitle = {Proceedings of the {CSCW} {Workshop} on {Collaboration} and {Crisis} {Informatics}, {International} {Reports} on {Socio} {Informatics}},
author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
editor = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, SMO, Kooperation, InfoStrom, RSBE},
pages = {84--92},
}

Dealing with Terminologies in Collaborative Systems for Crisis Management

Reuter Christian, Pipek Volkmar, Wiedenhoefer Torben, Ley Benedikt
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2012 Vancouver, Canada. .
[BibTeX] [Abstract] [Download PDF]

This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the ‘triangle of reference‘, a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems.

@inproceedings{reuter_dealing_2012,
address = {Vancouver, Canada},
title = {Dealing with {Terminologies} in {Collaborative} {Systems} for {Crisis} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2012/reuteretal2012_terminologiescrisismanagement_iscram.pdf},
abstract = {This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the ‘triangle of reference', a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ACM-Press},
author = {Reuter, Christian and Pipek, Volkmar and Wiedenhoefer, Torben and Ley, Benedikt},
editor = {Rothkrantz, L. and Ristvey, J. and Franco, Z.},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom, RSBE, Collaboration, Communication, Terminology},
pages = {1529--1538},
}

Workshop summary: collaboration & crisis informatics (CCI’2012)

Pipek Volkmar, Palen Leysia, Landgren Jonas
CSCW ’12 Computer Supported Cooperative Work, Seattle, WA, USA, February 11-15, 2012 – Companion Volume: 2012 . doi:10.1145/2141512.2141520
[BibTeX] [Download PDF]

@inproceedings{pipek_workshop_2012,
title = {Workshop summary: collaboration \& crisis informatics ({CCI}'2012)},
isbn = {978-1-4503-1051-2},
url = {http://doi.acm.org/10.1145/2141512.2141520},
doi = {10.1145/2141512.2141520},
booktitle = {{CSCW} '12 {Computer} {Supported} {Cooperative} {Work}, {Seattle}, {WA}, {USA}, {February} 11-15, 2012 - {Companion} {Volume}},
publisher = {ACM},
author = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
editor = {Poltrock, Steven E and Simone, Carla and Grudin, Jonathan and Mark, Gloria and Riedl, John},
year = {2012},
keywords = {CSCW, PRAXLABS},
pages = {13--14},
}

Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs

Hess Jan, Reuter Christian, Pipek Volkmar, Wulf Volker
International journal of cooperative information systems (ijcis) 2012;21(4):263–296. doi:10.1142/S0218843012500049
[BibTeX] [Abstract] [Download PDF]

Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.

@article{hess_supporting_2012,
title = {Supporting {End}-{User} {Articulations} in {Evolving} {Business} {Processes}: {A} {Case} {Study} to explore {Intuitive} {Notations} and {Interaction} {Designs}},
volume = {21},
url = {https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterpipekwulf_supportingenduserarticulations_ijcis.pdf},
doi = {10.1142/S0218843012500049},
abstract = {Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.},
number = {4},
journal = {International Journal of Cooperative Information Systems (IJCIS)},
author = {Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, InfoStrom, RSBE, MdK, EUDISMES, articulation support, business process modeling, end-user development, flexible workflows, Knowledge work, pen-and-paper based interactions, process adaptations},
pages = {263--296},
}

In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT

Hess Jan, Wan Lin, Ley Benedikt, Wulf Volker
Proceedings of EuroITV ’12: 2012 New York, NY, USA. . doi:10.1145/2325616.2325633
[BibTeX] [Download PDF]

@inproceedings{hess_-situ_2012,
address = {New York, NY, USA},
series = {{EuroiTV} '12},
title = {In-situ everywhere: a qualitative feedback infrastructure for cross platform home-{IT}},
isbn = {978-1-4503-1107-6},
url = {http://dl.acm.org/citation.cfm?id=2325633 http://doi.acm.org/10.1145/2325616.2325633},
doi = {10.1145/2325616.2325633},
booktitle = {Proceedings of {EuroITV} '12},
publisher = {ACM},
author = {Hess, Jan and Wan, Lin and Ley, Benedikt and Wulf, Volker},
year = {2012},
keywords = {CSCW, PRAXLABS, SocialMedia, EUDISMES, community help, cross platform infrastructure, in-situ feedback, remote evaluation},
pages = {75--78},
}

New Technology @ Home : Impacts on Usage Behavior and Social Structures

Hess Jan, Ley Benedikt, Ogonowski Corinna, Reichling Tim, Wan Lin, Wulf Volker
Proceedings of EuroITV ’12: 2012 New York, USA. .
[BibTeX] [Abstract]

Studying domestic usage contexts has become an important field in research. Recent technological improvements have made media available on different devices, in different contexts and from different places. The adoption and appropriation of new devices and technologies has led to a more flexible usage behavior. However, even if we know about such a behavior, many questions, regarding how new technology changes the user’s media usage and how these changes affect the social structure in a household, are still unanswered. We will address this topic in our work and want to provide an insight on how recent media consumption patterns have changed due to the appropriation of new technologies in the home. Based on a qualitative long-term Living Lab study we will present various patterns based on changes in media usage routines and their influences on households as social systems. The results provide a detailed understanding of how the new technology is embedded within domestic life by considering potentials and conflicts that also address further design oriented work.

@inproceedings{hess_new_2012-1,
address = {New York, USA},
title = {New {Technology} @ {Home} : {Impacts} on {Usage} {Behavior} and {Social} {Structures}},
isbn = {978-1-4503-1107-6},
abstract = {Studying domestic usage contexts has become an important field in research. Recent technological improvements have made media available on different devices, in different contexts and from different places. The adoption and appropriation of new devices and technologies has led to a more flexible usage behavior. However, even if we know about such a behavior, many questions, regarding how new technology changes the user's media usage and how these changes affect the social structure in a household, are still unanswered. We will address this topic in our work and want to provide an insight on how recent media consumption patterns have changed due to the appropriation of new technologies in the home. Based on a qualitative long-term Living Lab study we will present various patterns based on changes in media usage routines and their influences on households as social systems. The results provide a detailed understanding of how the new technology is embedded within domestic life by considering potentials and conflicts that also address further design oriented work.},
booktitle = {Proceedings of {EuroITV} '12},
publisher = {ACM},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Reichling, Tim and Wan, Lin and Wulf, Volker},
year = {2012},
keywords = {PRAXLABS, diary study, living lab, living room, media usage, television, LivingLabEnergy},
pages = {185--194},
}

Supporting Improvisation Work in Inter-Organizational Crisis Management

Ley Benedikt, Pipek Volkmar, Reuter Christian, Wiedenhoefer Torben
Proceedings of the Conference on Human Factors in Computing Systems (CHI): 2012 Austin, USA. . doi:10.1145/2207676.2208617
[BibTeX] [Abstract] [Download PDF]

Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.

@inproceedings{ley_supporting_2012,
address = {Austin, USA},
title = {Supporting {Improvisation} {Work} in {Inter}-{Organizational} {Crisis} {Management}},
isbn = {978-1-4503-1015-4},
url = {https://www.wineme.uni-siegen.de/paper/2012/leypipekreuterwiedenh2012_improvisationwork_chi2012.pdf http://dl.acm.org/citation.cfm?doid=2207676.2208617},
doi = {10.1145/2207676.2208617},
abstract = {Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, RSBE},
pages = {1529},
}

Supporting Inter-organizational Situation Assessment in Crisis Management

Ley Benedikt, Pipek Volkmar, Reuter Christian, Wiedenhoefer Torben
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2012 Vancouver, Canada. .
[BibTeX] [Abstract] [Download PDF]

To assess current situation properly is crucial for effective decision-making in crisis management. However, gathering accurate information from incidence sites and providing appropriate support for assessment practices faces several challenges. The unique information demands of each crisis situation, the information availability or inter-organizational problems and obstacles to information exchange are important factors that need to be considered in designing ICT. In this contribution we present results from an empirical study about decision-making practices in scenarios of medium to large power outages in Germany. We focused on the needs and practices on information exchange at the level of inter-organizational cooperation. We examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material reflects particularly conditions and challenges in current situation assessment practices, and we were able to derive some design requirements for an inter-organizational situation assessment client (ISAC) as a complementary tool for the crisis management infrastructures the individual organizations have already build for their own areas of responsibility: Support for the aggregation and visualization of information, for the individualization of information compositions, for a collaborative situation assessment and for appropriate structures for sharing and accessing information resources.

@inproceedings{ley_supporting_2012-1,
address = {Vancouver, Canada},
title = {Supporting {Inter}-organizational {Situation} {Assessment} in {Crisis} {Management}},
url = {http://www.iscramlive.org/ISCRAM2012/proceedings/186.pdf},
abstract = {To assess current situation properly is crucial for effective decision-making in crisis management. However, gathering accurate information from incidence sites and providing appropriate support for assessment practices faces several challenges. The unique information demands of each crisis situation, the information availability or inter-organizational problems and obstacles to information exchange are important factors that need to be considered in designing ICT. In this contribution we present results from an empirical study about decision-making practices in scenarios of medium to large power outages in Germany. We focused on the needs and practices on information exchange at the level of inter-organizational cooperation. We examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material reflects particularly conditions and challenges in current situation assessment practices, and we were able to derive some design requirements for an inter-organizational situation assessment client (ISAC) as a complementary tool for the crisis management infrastructures the individual organizations have already build for their own areas of responsibility: Support for the aggregation and visualization of information, for the individualization of information compositions, for a collaborative situation assessment and for appropriate structures for sharing and accessing information resources.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben},
editor = {Rothkrantz, L. and Ristvey, J. and Franco, Z.},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom, RSBE},
}

ICT-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home

Müller Claudia, Neufeldt Cornelius, Randall David, Wulf Volker
Proceedings of CHI ’12: 2012 New York, NY, USA. .
[BibTeX]

@inproceedings{muller_ict-development_2012-1,
address = {New York, NY, USA},
title = {{ICT}-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home},
booktitle = {Proceedings of {CHI} '12},
publisher = {ACM Press},
author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker},
year = {2012},
keywords = {PRAXLABS, italg, a-paper},
pages = {2639--2648},
}

Putting the user in charge: end user development for eco-feedback technologies

Jakobi Timo, Schwartz Tobias
Sustainable Internet and ICT for Sustainability (SustainIT), 2012: 2012 .
[BibTeX]

@inproceedings{jakobi_putting_2012,
title = {Putting the user in charge: end user development for eco-feedback technologies},
booktitle = {Sustainable {Internet} and {ICT} for {Sustainability} ({SustainIT}), 2012},
publisher = {IEEE},
author = {Jakobi, Timo and Schwartz, Tobias},
year = {2012},
keywords = {PRAXLABS, SMARTLIVE},
pages = {1--4},
}

Mobiler Reporting-Mechanismus zur Erfassung und Aufbereitung entscheidungsrelevanter Informationen im Krisenmanagement.

Ludwig Thomas
Universität siegen2012.
[BibTeX]

@book{ludwig_mobiler_2012,
title = {Mobiler {Reporting}-{Mechanismus} zur {Erfassung} und {Aufbereitung} entscheidungsrelevanter {Informationen} im {Krisenmanagement}.},
publisher = {Universität Siegen},
author = {Ludwig, Thomas},
year = {2012},
keywords = {CSCW, PRAXLABS, InfoStrom},
}

Social Media for Supporting Emergent Groups in Crisis Management

Reuter Christian, Heger Oliver, Pipek Volkmar
Proceedings of the CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics, Vol. 9, No. 2: 2012 Seattle, USA. .
[BibTeX] [Abstract] [Download PDF]

The great importance of Social Media for our today’s life causes an increasing use of internet – based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review’s objective is to define the term ‘Emergent Group‘ and to outline their usage of Social Media as we ll as software – based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft – ware. We finally conclude by giving some potential re – search issues.

@inproceedings{reuter_social_2012-1,
address = {Seattle, USA},
title = {Social {Media} for {Supporting} {Emergent} {Groups} in {Crisis} {Management}},
url = {http://wineme.uni-siegen.de/paper/2012/2012_reuterhegerpipek_socialmediaemergentgroups_cscw12-ws.pdf},
abstract = {The great importance of Social Media for our today's life causes an increasing use of internet - based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term ‘Emergent Group' and to outline their usage of Social Media as we ll as software - based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft - ware. We finally conclude by giving some potential re - search issues.},
booktitle = {Proceedings of the {CSCW} {Workshop} on {Collaboration} and {Crisis} {Informatics}, {International} {Reports} on {Socio} {Informatics}, {Vol}. 9, {No}. 2},
author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
editor = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
year = {2012},
keywords = {CSCW, PRAXLABS, InfoStrom, RSBE},
pages = {85--94},
}

Supporting Improvisation Work in Inter-Organizational Crisis Management

Ley Benedikt, Pipek Volkmar, Reuter Christian, Wiedenhoefer Torben
Proceedings of the Conference on Human Factors in Computing Systems (CHI): 2012 Austin, USA. .
[BibTeX] [Download PDF]

@inproceedings{ley_supporting_2012-2,
address = {Austin, USA},
title = {Supporting {Improvisation} {Work} in {Inter}-{Organizational} {Crisis} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2012/leypipekreuterwiedenh2012_improvisationwork_chi2012.pdf},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben},
year = {2012},
keywords = {CSCW, PRAXLABS, A-Paper, InfoStrom, RSBE},
pages = {1529--1538},
}

2011

Engaging with Practices: Design Case Studies as a Research Framework in CSCW

Wulf Volker, Rohde Markus, Pipek Volkmar, Stevens Gunnar
Proceedings of the Conference on Computer Supported Cooperative Work (CSCW): 2011 Hangzhou, China. .
[BibTeX]

@inproceedings{wulf_engaging_2011,
address = {Hangzhou, China},
title = {Engaging with {Practices}: {Design} {Case} {Studies} as a {Research} {Framework} in {CSCW}},
booktitle = {Proceedings of the {Conference} on {Computer} {Supported} {Cooperative} {Work} ({CSCW})},
publisher = {ACM Press},
author = {Wulf, Volker and Rohde, Markus and Pipek, Volkmar and Stevens, Gunnar},
year = {2011},
keywords = {CSCW, PRAXLABS, DBL, CONTici},
pages = {505--512},
}

Smart Metering für Büroarbeitsplätze

Schwartz Tobias, Betz Mathias Matthias, Stevens Gunnar
Hmd theorie und praxis der wirtschaftinformatik 2011;278(April):104–113.
[BibTeX]

@article{schwartz_smart_2011,
title = {Smart {Metering} für {Büroarbeitsplätze}},
volume = {278},
issn = {0723-5208},
number = {April},
journal = {HMD Theorie und Praxis der Wirtschaftinformatik},
author = {Schwartz, Tobias and Betz, Mathias Matthias and Stevens, Gunnar},
year = {2011},
keywords = {PRAXLABS, SMARTLIVE},
pages = {104--113},
}

Locating computer clubs in multicultural neighborhoods: How collaborative project work fosters integration processes

Schubert Kai, Weibert Anne, Wulf Volker
International journal of human-computer studies 2011;69(10):669–678. doi:10.1016/j.ijhcs.2010.12.007
[BibTeX] [Abstract] [Download PDF]

Located in socially and culturally diverse neighborhoods, we have built a network of intercultural computer clubs, called come-IN. These clubs offer a place to share practices among children and adults of diverse ethnical backgrounds. We show how this initiative ties into the striving for the integration of migrant communities and host society in Germany. In this paper, we analyze how collaborative project work and the use of mobile media and technologies contribute to integration processes in multicultural neighborhoods. Qualitative data gathered from interviews with club participants, participative observation in the computer clubs, as well as the analysis of artifacts created during project work provides the background needed to match local needs and peculiarities with (mobile) technologies. Based on these findings we present two approaches to add to the technological infrastructure: (1) a mesh-network extending the clubs into the neighborhood and (2) a project management tool, which supports projects and stimulates the sharing of ideas among projects. © 2011 Elsevier Ltd.

@article{schubert_locating_2011,
title = {Locating computer clubs in multicultural neighborhoods: {How} collaborative project work fosters integration processes},
volume = {69},
issn = {10715819},
url = {http://dx.doi.org/10.1016/j.ijhcs.2010.12.007},
doi = {10.1016/j.ijhcs.2010.12.007},
abstract = {Located in socially and culturally diverse neighborhoods, we have built a network of intercultural computer clubs, called come-IN. These clubs offer a place to share practices among children and adults of diverse ethnical backgrounds. We show how this initiative ties into the striving for the integration of migrant communities and host society in Germany. In this paper, we analyze how collaborative project work and the use of mobile media and technologies contribute to integration processes in multicultural neighborhoods. Qualitative data gathered from interviews with club participants, participative observation in the computer clubs, as well as the analysis of artifacts created during project work provides the background needed to match local needs and peculiarities with (mobile) technologies. Based on these findings we present two approaches to add to the technological infrastructure: (1) a mesh-network extending the clubs into the neighborhood and (2) a project management tool, which supports projects and stimulates the sharing of ideas among projects. © 2011 Elsevier Ltd.},
number = {10},
journal = {International Journal of Human-Computer Studies},
author = {Schubert, Kai and Weibert, Anne and Wulf, Volker},
year = {2011},
keywords = {PRAXLABS, Come\_In, A-Paper, Communities, Collaborative work, Computer clubs, Integration, Mobile media},
pages = {669--678},
}

Workshop „IT-Unterstützung von Einsatz- und Rettungskräften: Interdisziplinäre Anforderungsanalyse, Architekturen und Gestaltungskonzepte“

Fiedrich Frank, König-Ries Birgitta, Koch Rainer, Pipek Volkmar, Strohschneider Stefan
Software Engineering 2011 – Workshopband (inkl. Doktorandensymposium), Fachtagung des GI-Fachbereichs Softwaretechnik, 21.-25.02.2011, Karlsruhe: 2011 .
[BibTeX] [Download PDF]

@inproceedings{fiedrich_workshop_2011,
series = {{LNI}},
title = {Workshop "{IT}-{Unterstützung} von {Einsatz}- und {Rettungskräften}: {Interdisziplinäre} {Anforderungsanalyse}, {Architekturen} und {Gestaltungskonzepte}"},
volume = {184},
isbn = {978-3-88579-278-9},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings184/article6317.html},
booktitle = {Software {Engineering} 2011 - {Workshopband} (inkl. {Doktorandensymposium}), {Fachtagung} des {GI}-{Fachbereichs} {Softwaretechnik}, 21.-25.02.2011, {Karlsruhe}},
publisher = {GI},
author = {Fiedrich, Frank and König-Ries, Birgitta and Koch, Rainer and Pipek, Volkmar and Strohschneider, Stefan},
editor = {Reussner, Ralf H and Pretschner, Alexander and Jähnichen, Stefan},
year = {2011},
keywords = {CSCW, PRAXLABS},
pages = {177--180},
}

Motive und Barrieren für Social Software in Organisationen und im Krisenmanagement

Reuter Christian
Mensch & Computer: Workshopband: 2011 Chemnitz, Germany. .
[BibTeX] [Abstract] [Download PDF]

Es existieren zahlreiche Motive und Barrieren zur Nutzung von Social Software in Unternehmen und Organisationen. Ein mögliches Anwendungsszenario ist das interorganisationale Krisenmanagement von Behörden und Organisationen mit Sicherheitsaufgaben, Unternehmen und Bürgern bei Großschadenslagen. In diesem Beitrag werden Motive und Barrieren der Nutzung von Social Software in Unternehmen herausgestellt. Hierauf aufbauend werden diese auf das interorganisationale Krisenmanagement übertragen und Besonderheiten herausgearbeitet. Ziel ist die Darstellung möglicher Motive zur Nutzung von Social Software in der interorganisationalen Krisenkooperation.

@inproceedings{reuter_motive_2011,
address = {Chemnitz, Germany},
title = {Motive und {Barrieren} für {Social} {Software} in {Organisationen} und im {Krisenmanagement}},
url = {http://matel.professional-learning.eu/images/c/c1/1Reuter2011.pdf},
abstract = {Es existieren zahlreiche Motive und Barrieren zur Nutzung von Social Software in Unternehmen und Organisationen. Ein mögliches Anwendungsszenario ist das interorganisationale Krisenmanagement von Behörden und Organisationen mit Sicherheitsaufgaben, Unternehmen und Bürgern bei Großschadenslagen. In diesem Beitrag werden Motive und Barrieren der Nutzung von Social Software in Unternehmen herausgestellt. Hierauf aufbauend werden diese auf das interorganisationale Krisenmanagement übertragen und Besonderheiten herausgearbeitet. Ziel ist die Darstellung möglicher Motive zur Nutzung von Social Software in der interorganisationalen Krisenkooperation.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Universitätsverlag Chemnitz},
author = {Reuter, Christian},
editor = {Eibl, Maximilian and Ritter, Marc},
year = {2011},
keywords = {CSCW, HCI, PRAXLABS, SMO, InfoStrom, RSBE},
pages = {87--90},
}

Expressing Use – Infrastructure Probes in Professional Environments

Hess Jan, Dörner Christian, Pipek Volkmar, Wiedenhoefer Torben
End-User Development – 3rd International Symposium, IS-EUD 2011, Torre Canne (BR), Italy, June 7-10, 2011. Proceedings: 2011 . doi:10.1007/978-3-642-21530-8_30
[BibTeX] [Download PDF]

@inproceedings{hess_expressing_2011,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Expressing {Use} - {Infrastructure} {Probes} in {Professional} {Environments}},
volume = {6654},
isbn = {978-3-642-21529-2},
url = {http://dx.doi.org/10.1007/978-3-642-21530-8_30},
doi = {10.1007/978-3-642-21530-8_30},
booktitle = {End-{User} {Development} - 3rd {International} {Symposium}, {IS}-{EUD} 2011, {Torre} {Canne} ({BR}), {Italy}, {June} 7-10, 2011. {Proceedings}},
publisher = {Springer},
author = {Hess, Jan and Dörner, Christian and Pipek, Volkmar and Wiedenhoefer, Torben},
editor = {Costabile, Maria Francesca and Dittrich, Yvonne and Fischer, Gerhard and Piccinno, Antonio},
year = {2011},
keywords = {CSCW, PRAXLABS, MdK, EUDISMES},
pages = {301--306},
}

Social Software as an Infrastructure for Crisis Management – a Case Study about Current Practice and Potential Usage

Reuter Christian, Marx Alexandra, Pipek Volkmar
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2011 Lisbon, Portugal. .
[BibTeX] [Abstract] [Download PDF]

In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software‘ we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.

@inproceedings{reuter_social_2011,
address = {Lisbon, Portugal},
title = {Social {Software} as an {Infrastructure} for {Crisis} {Management} – a {Case} {Study} about {Current} {Practice} and {Potential} {Usage}},
url = {https://www.wineme.uni-siegen.de/paper/2011/reutermarxpipek_2011_socialsoftwareinfrastructure_iscram.pdf},
abstract = {In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
year = {2011},
keywords = {CSCW, HCI, PRAXLABS, SMO, Infrastruktur, Kooperation, InfoStrom, RSBE},
pages = {1--10},
}

Inter-Organizational Crisis Management Infrastructures for Electrical Power Breakdowns

Wiedenhöfer Torben, Reuter Christian, Ley Benedikt, Pipek Volkmar, Wiedenhoefer Torben, Reuter Christian, Ley Benedikt, Pipek Volkmar
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2011 Lisbon, Portugal. .
[BibTeX] [Abstract] [Download PDF]

Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.

@inproceedings{wiedenhofer_inter-organizational_2011,
address = {Lisbon, Portugal},
title = {Inter-{Organizational} {Crisis} {Management} {Infrastructures} for {Electrical} {Power} {Breakdowns}},
url = {http://www.peasec.de/paper/2011/2011_WiedenhoeferReuterLeyPipek_CrisisManagementInfrastructures_ISCRAM.pdf https://www.wineme.uni-siegen.de/paper/2011/wiedenhoeferreuterleypipek_2011_crisismanagementinfrastructures_iscram2011.pdf},
abstract = {Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Wiedenhöfer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar and Wiedenhoefer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar},
year = {2011},
keywords = {crisis management, CSCW, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, citizen, Citizen Participation., Crisis Management, inter-organizational communication and learning, Inter-organizational Communication and Learning, user-centered design, User-Centered Design},
}

Come_in: Interkulturelle Computerclubs zur Förderung von Integrationsprozessen

Schubert Kai, Stuhldreier Gregor, Wulf Volker
Informatik-spektrum 2011;34(3):286–294. doi:10.1007/s00287-010-0437-3
[BibTeX]

@article{schubert_come_in_2011,
title = {come\_IN: {Interkulturelle} {Computerclubs} zur {Förderung} von {Integrationsprozessen}},
volume = {34},
issn = {01706012},
doi = {10.1007/s00287-010-0437-3},
number = {3},
journal = {Informatik-Spektrum},
author = {Schubert, Kai and Stuhldreier, Gregor and Wulf, Volker},
year = {2011},
keywords = {PRAXLABS, Come\_In},
pages = {286--294},
}

Inter-Organizational Crisis Management Infrastructures for Electrical Power Breakdowns

Wiedenhoefer Torben, Reuter Christian, Ley Benedikt, Pipek Volkmar
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2011 Lisbon, Portugal. .
[BibTeX] [Abstract] [Download PDF]

Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.

@inproceedings{wiedenhoefer_inter-organizational_2011,
address = {Lisbon, Portugal},
title = {Inter-{Organizational} {Crisis} {Management} {Infrastructures} for {Electrical} {Power} {Breakdowns}},
url = {https://www.wineme.uni-siegen.de/paper/2011/wiedenhoeferreuterleypipek_2011_crisismanagementinfrastructures_iscram2011.pdf},
abstract = {Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Wiedenhoefer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar},
year = {2011},
keywords = {CSCW, PRAXLABS, InfoStrom, RSBE, Citizen Participation., Crisis Management, Inter-organizational Communication and Learning, User-Centered Design},
}

2010

Sustainable energy practices at work: understanding the role of workers in energy conservation

Schwartz Tobias, Betz Matthias, Ramirez Leonardo, Stevens Gunnar
Proceedings of the Nordic Conference on Human-Computer Interaction: 2010 .
[BibTeX] [Download PDF]

@inproceedings{schwartz_sustainable_2010,
title = {Sustainable energy practices at work: understanding the role of workers in energy conservation},
shorttitle = {Sustainable energy practices at work},
url = {http://dl.acm.org/citation.cfm?id=1868966},
booktitle = {Proceedings of the {Nordic} {Conference} on {Human}-{Computer} {Interaction}},
author = {Schwartz, Tobias and Betz, Matthias and Ramirez, Leonardo and Stevens, Gunnar},
year = {2010},
keywords = {PRAXLABS},
pages = {452--462},
}

InfoStrom: Learning information infrastructures for crisis management in case of medium to large electrical power breakdowns.

Balduin Norbert, Becker Georg, Brand Jürgen, Görgen Michael, Hannappel Mario, Hasenfuß Patrick, Ley Benedikt, Pipek Volkmar, Probst Florian, Reuter Christian, Rose Thomas, Rusch Gebhard, Wiedenhoefer Torben, Zinnen Andreas
Proceedings of the Security Research Conference: 2010 Berlin, Germany. .
[BibTeX] [Abstract] [Download PDF]

One of the most important infrastructures in modern industrialized societies is the electricity network. Due to its fundamental role for many aspects of our everyday life, power infrastructures manifest a strong dependence between power suppliers and customers. Customers take the infrastructure for granted; it appears mostly invisible to them as long as it works, but in the case of breakdowns in power supply customers become aware of the dependence on electricity. They join professional actors in the recovery and coping work with regard to the electricity breakdown: Maintenance workers of the power provider, police, firefighters, red cross, etc. These institutions are professionalized for dealing with such situations, but the people affected by a power outage also need to be considered as actors.

@inproceedings{balduin_infostrom_2010,
address = {Berlin, Germany},
title = {{InfoStrom}: {Learning} information infrastructures for crisis management in case of medium to large electrical power breakdowns.},
url = {https://www.wineme.uni-siegen.de/paper/2010/balduinetal_learninginformationinfrastructuresforcrisismanagement_futuresecurity2010.pdf http://www.peasec.de/paper/2010/2010_Balduinetal_LearningInfrastructuresCrisisManagement_FutureSecurity.pdf},
abstract = {One of the most important infrastructures in modern industrialized societies is the electricity network. Due to its fundamental role for many aspects of our everyday life, power infrastructures manifest a strong dependence between power suppliers and customers. Customers take the infrastructure for granted; it appears mostly invisible to them as long as it works, but in the case of breakdowns in power supply customers become aware of the dependence on electricity. They join professional actors in the recovery and coping work with regard to the electricity breakdown: Maintenance workers of the power provider, police, firefighters, red cross, etc. These institutions are professionalized for dealing with such situations, but the people affected by a power outage also need to be considered as actors.},
booktitle = {Proceedings of the {Security} {Research} {Conference}},
publisher = {Fraunhofer VVS},
author = {Balduin, Norbert and Becker, Georg and Brand, Jürgen and Görgen, Michael and Hannappel, Mario and Hasenfuß, Patrick and Ley, Benedikt and Pipek, Volkmar and Probst, Florian and Reuter, Christian and Rose, Thomas and Rusch, Gebhard and Wiedenhoefer, Torben and Zinnen, Andreas},
year = {2010},
keywords = {CSCW, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE},
}

Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger

Müller Claudia, Pipek Volkmar, Reuter Christian, Mueller Claudia, Pipek Volkmar, Reuter Christian
Mensch & Computer 2010: Interaktive Kulturen: 2010 Duisburg, Germany. .
[BibTeX] [Abstract] [Download PDF]

Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.

@inproceedings{muller_globale_2010,
address = {Duisburg, Germany},
title = {Globale {Infrastruktur} - lokales {Arbeiten}: {Praxis} {IT}-gestützter {Wartung} bei einem {Energieversorger}},
url = {https://www.wineme.uni-siegen.de/paper/2010/muellerreuterpipek_globaleinfrastruktur-itgestuetztewartungenergieversorger_menschundcomputer2010.pdf},
abstract = {Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star \& Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.},
booktitle = {Mensch \& {Computer} 2010: {Interaktive} {Kulturen}},
publisher = {Oldenbourg-Verlag},
author = {Müller, Claudia and Pipek, Volkmar and Reuter, Christian and Mueller, Claudia and Pipek, Volkmar and Reuter, Christian},
editor = {Ziegler, Jürgen and Schmidt, Albrecht},
year = {2010},
keywords = {CSCW, RWE, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, italg},
pages = {37--46},
}

SocialMedia: Unterstützung von Kommunikation und Austausch in Home-IT Umgebungen

Hess Jan, Ley Benedikt, Ogonowski Corinna, Wan Lin
WAM Workshop audiovisuelle Medien: 2010 Chemnitz. .
[BibTeX]

@inproceedings{hess_socialmedia_2010-1,
address = {Chemnitz},
title = {{SocialMedia}: {Unterstützung} von {Kommunikation} und {Austausch} in {Home}-{IT} {Umgebungen}},
booktitle = {{WAM} {Workshop} audiovisuelle {Medien}},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin},
year = {2010},
keywords = {CSCW, PRAXLABS, SocialMedia},
pages = {1--12},
}

„All of a sudden we had this dialogue…“: Intercultural computer clubs‘ contribution to sustainable integration

Weibert Anne, Wulf Volker
Proceedings of the 3rd international conference on intercultural collaboration – icic ’10 2010:93–102. doi:10.1145/1841853.1841868
[BibTeX] [Download PDF]

@article{weibert_all_2010,
title = {"{All} of a sudden we had this dialogue...": {Intercultural} computer clubs' contribution to sustainable integration},
url = {http://dl.acm.org/citation.cfm?id=1841853.1841868},
doi = {10.1145/1841853.1841868},
journal = {Proceedings of the 3rd international conference on Intercultural collaboration - ICIC '10},
author = {Weibert, Anne and Wulf, Volker},
year = {2010},
keywords = {PRAXLABS, Come\_In},
pages = {93--102},
}

SocialMedia Experience and Design Lab: Using Advantages from Different LivingLab-Approaches

Hess Jan, Ogonowski Corinna
Adjunct proceedings of euroitv 2010:1–2.
[BibTeX] [Abstract] [Download PDF]

Within this paper we describe our approach called SocialMedia Experience and Design Lab (SMEDL). Within SMEDL we operationalize different levels of user involvement in real-world settings (at home and on the web) as well as in an artificial lab environment. Because the different approaches have their strengths and weaknesses, we highlight the meaning of a method- mix around a Living Lab as our core concept. We also describe methodological issues that have to be considered in further work.

@article{hess_socialmedia_2010-2,
title = {{SocialMedia} {Experience} and {Design} {Lab}: {Using} {Advantages} from {Different} {LivingLab}-{Approaches}},
url = {http://usit.ieis.tue.nl/final papers/W2_1_Hess.pdf},
abstract = {Within this paper we describe our approach called SocialMedia Experience and Design Lab (SMEDL). Within SMEDL we operationalize different levels of user involvement in real-world settings (at home and on the web) as well as in an artificial lab environment. Because the different approaches have their strengths and weaknesses, we highlight the meaning of a method- mix around a Living Lab as our core concept. We also describe methodological issues that have to be considered in further work.},
journal = {Adjunct Proceedings of EuroITV},
author = {Hess, Jan and Ogonowski, Corinna},
year = {2010},
keywords = {PRAXLABS, SocialMedia},
pages = {1--2},
}

2009

End Users at the Bazaar: Designing Next-Generation Enterprise Resource Planning Systems

Dörner Christian, Draxler Sebastian, Pipek Volkmar, Wulf Volker
Ieee software 2009;26(5):45–51. doi:10.1109/MS.2009.127
[BibTeX] [Download PDF]

@article{dorner_end_2009,
title = {End {Users} at the {Bazaar}: {Designing} {Next}-{Generation} {Enterprise} {Resource} {Planning} {Systems}},
volume = {26},
url = {http://dx.doi.org/10.1109/MS.2009.127},
doi = {10.1109/MS.2009.127},
number = {5},
journal = {IEEE Software},
author = {Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Wulf, Volker},
month = sep,
year = {2009},
keywords = {CSCW, PRAXLABS, A-Paper, EUDISMES, software engineering, business, domain-specific architectures, graphical user interfaces, visual programming, workflow management},
pages = {45--51},
}

Social Software als kritische Informations-Infrastruktur

Reuter Christian
Mensch & Computer: Workshopband: 2009 Berlin, Germany. .
[BibTeX] [Abstract] [Download PDF]

Web 2.0 Anwendungen haben in einigen Anwendungsfeldern zur Unterstützung von Kommunikation und Zusammenarbeit in Unternehmen Einzug gehalten. Dieser Beitrag stellt auch mithilfe von Beispielen dar, warum Social Software als kritische Informations-Infrastruktur (KII) betrachtet werden kann. Es wird gezeigt, dass das „kritisch“ im Bezug auf die „Infrastruktur“ Fallbezogen verschieden gedeutet werden kann: zum einen kann deren Ausfall betriebliche Prozesse lähmen, zum anderen kann durch dessen Verfügbarkeit eine explizite und ungewünschte Darstellung kritischer Sachverhalte erfolgen.

@inproceedings{reuter_social_2009,
address = {Berlin, Germany},
title = {Social {Software} als kritische {Informations}-{Infrastruktur}},
url = {http://www.christianreuter.net/media/Publikationen/Reuter_SocialSoftwareKII_Web20_MenschundComputer2009.pdf},
abstract = {Web 2.0 Anwendungen haben in einigen Anwendungsfeldern zur Unterstützung von Kommunikation und Zusammenarbeit in Unternehmen Einzug gehalten. Dieser Beitrag stellt auch mithilfe von Beispielen dar, warum Social Software als kritische Informations-Infrastruktur (KII) betrachtet werden kann. Es wird gezeigt, dass das „kritisch“ im Bezug auf die „Infrastruktur“ Fallbezogen verschieden gedeutet werden kann: zum einen kann deren Ausfall betriebliche Prozesse lähmen, zum anderen kann durch dessen Verfügbarkeit eine explizite und ungewünschte Darstellung kritischer Sachverhalte erfolgen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Logos-Verlag},
author = {Reuter, Christian},
editor = {Kain, Saskia and Struve, Doreen and Wandke, Hartmut},
year = {2009},
keywords = {CSCW, HCI, RWE, PRAXLABS, SMO, Infrastruktur, InfoStrom},
pages = {140--144},
}

Krisenkommunikation trainieren: Ein webgestützter Ansatz

Reuter Christian, Pipek Volkmar
Mensch & Computer 2009: Grenzenlos frei?: 2009 Berlin, Germany. .
[BibTeX] [Abstract] [Download PDF]

Krisenmanagement fordert neben strategischer und organisationaler Vorbereitung auf die Bewältigungs- und Wiederherstellungsarbeit, auch Fähigkeiten, mit unvorhersehbaren Ereignissen und anderen Stakeholdern, die in die gleiche Krise involviert sind, umzugehen. Hier kann man sich nicht ausschließlich auf etablierte Informationsflüsse und Verhaltensmuster verlassen, sondern muss sich auch spontan-situativen Einflüssen stellen. Die für die Kommunikationsarbeit in und zwischen den involvierten Organisationen notwendigen Fähigkeiten müssen trainiert werden. Wir beschreiben die aktuelle Praxis des Krisenkommunikations-Trainings eines Energieversorgungsunternehmens (EVU) sowie den Prototypen zu dessen Unterstützung, den wir entwickelt, implementiert und evaluiert haben. Unser Trainingswerkzeug zielt nicht nur auf die lokale Praxis, sondern auch interorganisationale Trainings, was die Verbesserung eines gemeinsamen Verständnisses sowie der Informationsbedarfe anderer beinhaltet.

@inproceedings{reuter_krisenkommunikation_2009,
address = {Berlin, Germany},
title = {Krisenkommunikation trainieren: {Ein} webgestützter {Ansatz}},
url = {http://www.peasec.de/paper/2009/2009_ReuterPipek_KrisenkommunikationTrainieren_MenschComputer.pdf https://www.wineme.uni-siegen.de/paper/2009/reuterpipek_krisenkommunikationtrainieren_menschundcomputer_2009.pdf},
abstract = {Krisenmanagement fordert neben strategischer und organisationaler Vorbereitung auf die Bewältigungs- und Wiederherstellungsarbeit, auch Fähigkeiten, mit unvorhersehbaren Ereignissen und anderen Stakeholdern, die in die gleiche Krise involviert sind, umzugehen. Hier kann man sich nicht ausschließlich auf etablierte Informationsflüsse und Verhaltensmuster verlassen, sondern muss sich auch spontan-situativen Einflüssen stellen. Die für die Kommunikationsarbeit in und zwischen den involvierten Organisationen notwendigen Fähigkeiten müssen trainiert werden. Wir beschreiben die aktuelle Praxis des Krisenkommunikations-Trainings eines Energieversorgungsunternehmens (EVU) sowie den Prototypen zu dessen Unterstützung, den wir entwickelt, implementiert und evaluiert haben. Unser Trainingswerkzeug zielt nicht nur auf die lokale Praxis, sondern auch interorganisationale Trainings, was die Verbesserung eines gemeinsamen Verständnisses sowie der Informationsbedarfe anderer beinhaltet.},
booktitle = {Mensch \& {Computer} 2009: {Grenzenlos} frei?},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Pipek, Volkmar},
editor = {Wandke, Hartmut and Kain, Saskia and Struve, Doreen},
year = {2009},
keywords = {CSCW, HCI, RWE, PRAXLABS},
pages = {93--102},
}

Computer Supported Collaborative Training in Crisis Communication Management

Reuter Christian, Pipek Volkmar, Mueller Claudia, Müller Claudia
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2009 Gothenburg, Sweden. .
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

@inproceedings{reuter_computer_2009,
address = {Gothenburg, Sweden},
title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_ComputerSupportedCollaborativeTraining_ISCRAM.pdf},
abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
editor = {Landgren, Jonas and Jul, S},
year = {2009},
keywords = {crisis management, crisis training, CSCW, HCI, RWE, PRAXLABS, computer supported collaborative learning, italg},
}

A dialectiv view on open innovation

Stevens Gunnar, Schwartz Tobias, Meurer Johanna
Proceedings of the 15th Americas Conference on Information Systems (AMCIS 2009): 2009 San Francisco, USA. .
[BibTeX]

@inproceedings{stevens_dialectiv_2009,
address = {San Francisco, USA},
title = {A dialectiv view on open innovation},
booktitle = {Proceedings of the 15th {Americas} {Conference} on {Information} {Systems} ({AMCIS} 2009)},
author = {Stevens, Gunnar and Schwartz, Tobias and Meurer, Johanna},
year = {2009},
keywords = {PRAXLABS},
}

End-User Development, 2nd International Symposium, IS-EUD 2009, Siegen, Germany, March 2-4, 2009. Proceedings

Springer2009. doi:10.1007/978-3-642-00427-8
[BibTeX] [Download PDF]

@book{pipek_end-user_2009,
series = {Lecture {Notes} in {Computer} {Science}},
title = {End-{User} {Development}, 2nd {International} {Symposium}, {IS}-{EUD} 2009, {Siegen}, {Germany}, {March} 2-4, 2009. {Proceedings}},
volume = {5435},
isbn = {978-3-642-00425-4},
url = {http://dx.doi.org/10.1007/978-3-642-00427-8},
publisher = {Springer},
editor = {Pipek, Volkmar and Rosson, Mary Beth and de Ruyter, Boris E R and Wulf, Volker},
year = {2009},
doi = {10.1007/978-3-642-00427-8},
keywords = {CSCW, PRAXLABS},
}

Computer Supported Collaborative Training in Crisis Communication Management

Reuter Christian, Pipek Volkmar, Müller Claudia
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2009 Gothenburg, Sweden. .
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

@inproceedings{reuter_computer_2009-1,
address = {Gothenburg, Sweden},
title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf},
abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
editor = {Landgren, Jonas and Jul, S},
year = {2009},
keywords = {crisis management, crisis training, CSCW, RWE, PRAXLABS, computer supported collaborative learning, italg},
}